Overview
Work History
Education
Skills
Summary
Certification
Software
Timeline
Languages
Generic
ANUBHAV TIWARI

ANUBHAV TIWARI

Delhi

Overview

5
5
years of professional experience
1
1
Certificate

Work History

Program Manager

Squad Stack
Delhi
06.2024 - Current
  • Managing a team of three Customer Success associates.
  • Built strong relationships with major clients, including Amity University, OLA-EV, Delhivery, Redbus, and TVS, driving a Monthly Recurring Revenue (MRR) of INR 1.9 million.
  • Achieved seamless onboarding, high adoption rates, and continued client satisfaction.
  • Conducted regular check-ins, QBRs, and training sessions to maximize customer value, and foster long-term relationships.
  • Enhanced conversion quality by approximately 10% through the implementation of a verifier check strategy for Amity University.

Key Account Manager

Classplus
Noida
11.2022 - 05.2024
  • Established the Government Exam category from the Scratch, reaching a Gross Merchandise Value (GMV) of INR 30 crore with a network of 100+ educators.
  • Developed and implemented strategies to scale the businesses of over 50 educators, reaching annual sales of up to INR 2 crore.
  • Strategically helped educators grow their social media presence and drive student acquisitions, increasing there reach to 1 million views on YouTube.
  • Successfully oversaw a diverse group of teachers in both mid-market and enterprise sectors, spanning various teaching categories.

Customer Success Manager

Classplus
Noida
05.2021 - 11.2022
  • Managed the onboarding process and ensured client expectations were met
  • Collaborated with various divisions within the firm for effective client handling
  • Onboarded over 250 clients within six months, initiating their zero-to-one journey and supporting them with SaaS solutions.

Business Development Manager

Vedantu
Bangalore
05.2020 - 04.2021
  • Developed a GTM strategy to boost the penetration of Vedantu's coding courses in the Indian and Middle Eastern markets.
  • Created presentations to attract new business opportunities.

Education

Bachelor of Engineering - Computer Science

GHRCE-Nagpur University
04.2020

Skills

  • Client Account Management
  • Program performance analysis
  • Customer Relationship Management
  • Consultative Selling
  • Key Account Management
  • Business Strategies
  • Revenue Generation
  • Needs analysis
  • Account Retention
  • Team training and development
  • Project evaluation
  • Profitability analysis
  • Proficient in [SQL,Excel,Python]

Summary

Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.

Certification

  • Google Data Analytics Professional Certificate
  • Data Science Methodology - IBM Professional Certificate

Software

Python

SQL

Timeline

Program Manager

Squad Stack
06.2024 - Current

Key Account Manager

Classplus
11.2022 - 05.2024

Customer Success Manager

Classplus
05.2021 - 11.2022

Business Development Manager

Vedantu
05.2020 - 04.2021

Bachelor of Engineering - Computer Science

GHRCE-Nagpur University

Languages

  • Hindi, First Language
  • English, Proficient (C2)
  • Marathi, Advanced (C1)

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ANUBHAV TIWARI