Anudeep C N
Infrastructure Analyst
Davanagere
Summary
Dynamic Infrastructure Analyst at DXC Technology with a proven track record in enhancing client satisfaction through effective problem-solving and exceptional communication. Skilled in ITIL framework and incident management, I consistently exceeded performance metrics while mentoring junior staff and implementing robust security protocols, ensuring seamless IT operations and client trust.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Infrastructure Analyst
DXC Technology
11.2021 - 06.2025
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Earned recognition from management for consistently delivering exceptional service quality.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Led training sessions for new staff to ensure high-quality technical support standards across team.
- Participated in business continuity planning efforts, ensuring seamless failover capabilities during unplanned events.
- Provided technical support to end-users, addressing complex issues and ensuring timely resolution.
- Collaborated with cross-functional teams to ensure seamless integration between Identity Management solutions and other IT systems.
- Enhanced security protocols by implementing multi-factor authentication and single sign-on solutions.
- Reduced risk of identity theft by developing and enforcing strict password policies and user account management procedures.
- Trained and mentored junior engineers, providing guidance and direction.
- Supported long-term client satisfaction by providing ongoing technical support and system updates.
- Updated technical documentation, product specifications, and technical training materials.
- Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
- Ensured data security by setting up proper access controls, permissions, and policies for all users.
- Developed custom scripts using PowerShell to automate repetitive tasks within the Office 365 environment.
- Conducted regular audits of user accounts and licenses, managing resource allocation efficiently within the organization''s budget constraints.
- Contributed to IT documentation by creating and updating comprehensive guides related to Office 365 administration and best practices.
Technical Support Engineer
Fidelis Corporate Solutions Pvt. Ltd
08.2021 - 11.2021
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Installed and configured network printers and other peripheral devices.
Education
Bachelor in Engineering - Electrical And Electronics Engineering
NMAM Institute of Technology
Nitte, India 04.2001 -
Skills
Service level agreements
Accomplishments
- DXC Collaborators Award
- DXC Champs Award
Certification
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Timeline
Microsoft Certified: Security, Compliance, and Identity Fundamentals
06-2025
Microsoft 365 Certified: Fundamentals
06-2025
Infrastructure Analyst
DXC Technology
11.2021 - 06.2025
Technical Support Engineer
Fidelis Corporate Solutions Pvt. Ltd
08.2021 - 11.2021
Bachelor in Engineering - Electrical And Electronics Engineering
NMAM Institute of Technology
04.2001 -
Similar Profiles
Syed NadeemuddinSyed Nadeemuddin
Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)
Henry Arthur VincentHenry Arthur Vincent
Client Capability Lead at DXC Technology, DXCClient Capability Lead at DXC Technology, DXC
Nikhil C TNikhil C T
Business Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt LtdBusiness Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt Ltd
Sai Harish YadavalliSai Harish Yadavalli
Infrastructure Analyst at DXC Technology India Pvt LtdInfrastructure Analyst at DXC Technology India Pvt Ltd
SONU R PRASADSONU R PRASAD
Intern at NAIntern at NA