Summary
Overview
Work History
Education
Skills
Certification
HOBBIES
Personal Information
Declaration
Timeline
Generic
Anuj

Anuj

Gurugram

Summary

Motivated and results-driven professional seeking a challenging role that leverages my expertise as a Subject Matter Expert (SME) and Acting Team Leader. With a solid background in email/chat support operations and a Bachelor's degree in Commerce, I am eager to contribute my leadership and problem-solving skills to enhance team performance and drive process improvement. Committed to maintaining high-performance metrics, mentoring team members, and staying abreast of industry trends, I am poised to make significant contributions to the success of a dynamic organization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Subject Matter Expert | Acting Team Leader

Concentrix Daksh Services India Pvt. Ltd.
05.2022 - Current
  • Officially designated as a Subject Matter Expert, providing in-depth knowledge and guidance to the team
  • Actively engaged as an Acting Team Leader, managing day-to-day operations and ensuring team efficiency
  • Mentor and train team members, elevating proficiency in handling complex tasks
  • Collaborate with management, contributing to strategies for process improvement
  • Analyze performance metrics, identifying areas for enhancement and facilitating timely resolutions
  • Exhibit effective leadership skills in the dual capacity of SME and Acting Team Leader

Representative

Concentrix Daksh Services India Pvt. Ltd.
06.2021 - 05.2022
  • Resolved support tickets for US & Canada-based cab drivers
  • Maintained outstanding performance metrics (CSAT, TPH, AHT, Quality, etc)
  • Demonstrated leadership in overseeing processes and reviewing metrics.

Education

B. Com - B. Com

IGNOU
Delhi
12.2022

Intermediate - Commerce

CBSE Board
01.2018

High School -

CBSE Board
01.2016

Skills

  • Exceptional Communication Skills
  • Leadership and Team Management
  • Problem-solving and Decision-making
  • Process Improvement and Optimization
  • Performance Metrics Analysis
  • Training and Mentorship
  • Continuous Learning and Adaptability
  • Proficient in Tally and MS Excel
  • Effective Time Management

Certification

  • Professional Email Writing in English, Coursera, 05/2021, 99%
  • Digital Marketing, Internshala, 05/2021, 74%

HOBBIES

COOKING - Enthusiastic home cook with a flair for creating diverse and flavorful dishes, showcasing a commitment to precision, creativity, and the joy of culinary exploration.


TRAVELLING - Passionate about exploring diverse cultures and landscapes, leveraging a  love for travel to cultivate adaptability, broaden perspectives, and  embrace new challenges.


Personal Information

Date of Birth: 08/14/2000

Father's Name - Rakesh Chawla

Father's Occupation - Manager in F&B Industry

Marital Status - Un-Married

Languages Known - Hindi, English

Declaration

I hereby that all of the above provided information is true to the best of my knowledge.

Timeline

Subject Matter Expert | Acting Team Leader

Concentrix Daksh Services India Pvt. Ltd.
05.2022 - Current

Representative

Concentrix Daksh Services India Pvt. Ltd.
06.2021 - 05.2022

B. Com - B. Com

IGNOU

Intermediate - Commerce

CBSE Board

High School -

CBSE Board
Anuj