Anuj
Gurugram
Summary
Motivated and results-driven professional seeking a challenging role that leverages my expertise as a Subject Matter Expert (SME) and Acting Team Leader. With a solid background in email/chat support operations and a Bachelor's degree in Commerce, I am eager to contribute my leadership and problem-solving skills to enhance team performance and drive process improvement. Committed to maintaining high-performance metrics, mentoring team members, and staying abreast of industry trends, I am poised to make significant contributions to the success of a dynamic organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Subject Matter Expert | Acting Team Leader
Concentrix Daksh Services India Pvt. Ltd.
05.2022 - Current
- Officially designated as a Subject Matter Expert, providing in-depth knowledge and guidance to the team
- Actively engaged as an Acting Team Leader, managing day-to-day operations and ensuring team efficiency
- Mentor and train team members, elevating proficiency in handling complex tasks
- Collaborate with management, contributing to strategies for process improvement
- Analyze performance metrics, identifying areas for enhancement and facilitating timely resolutions
- Exhibit effective leadership skills in the dual capacity of SME and Acting Team Leader
Representative
Concentrix Daksh Services India Pvt. Ltd.
06.2021 - 05.2022
- Resolved support tickets for US & Canada-based cab drivers
- Maintained outstanding performance metrics (CSAT, TPH, AHT, Quality, etc)
- Demonstrated leadership in overseeing processes and reviewing metrics.
Education
B. Com - B. Com
IGNOU
Delhi12.2022
Intermediate - Commerce
CBSE Board
01.2018
High School -
CBSE Board
01.2016
Skills
- Exceptional Communication Skills
- Leadership and Team Management
- Problem-solving and Decision-making
- Process Improvement and Optimization
- Performance Metrics Analysis
- Training and Mentorship
- Continuous Learning and Adaptability
- Proficient in Tally and MS Excel
- Effective Time Management
Certification
- Professional Email Writing in English, Coursera, 05/2021, 99%
- Digital Marketing, Internshala, 05/2021, 74%
HOBBIES
COOKING - Enthusiastic home cook with a flair for creating diverse and flavorful dishes, showcasing a commitment to precision, creativity, and the joy of culinary exploration.
TRAVELLING - Passionate about exploring diverse cultures and landscapes, leveraging a love for travel to cultivate adaptability, broaden perspectives, and embrace new challenges.
Personal Information
Date of Birth: 08/14/2000
Father's Name - Rakesh Chawla
Father's Occupation - Manager in F&B Industry
Marital Status - Un-Married
Languages Known - Hindi, English
Declaration
I hereby that all of the above provided information is true to the best of my knowledge.
Timeline
Subject Matter Expert | Acting Team Leader
Concentrix Daksh Services India Pvt. Ltd.
05.2022 - Current
Representative
Concentrix Daksh Services India Pvt. Ltd.
06.2021 - 05.2022
B. Com - B. Com
IGNOU
Intermediate - Commerce
CBSE Board
High School -
CBSE Board
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