Results-driven Software Engineer (L2 Support) with hands-on experience in enterprise products like Unica, ensuring system stability and high availability. Skilled in root cause analysis, SQL debugging, log investigation, and cross-team collaboration with product engineering. Experienced in Linux, Docker, Kubernetes, and containerized application troubleshooting. Brings strong analytical, problem-solving, and data-driven decision-making abilities backed by a solid foundation in Python, Machine Learning, and Data Analytics.
Work History
Software Engineer
AGAP Technologies Pvt Ltd (Client: HCL Software)
pune, India
09.2025 - Current
Provided L2 engineering support for enterprise products (Unica), ensuring system stability and high availability.
Conducted root cause analysis, SQL queries, and log debugging to resolve complex issues, working closely with product developers.
Gained hands-on experience in Linux, Docker, and Kubernetes for containerised application deployments and troubleshooting.
Automated recurring tasks and health checks using shell scripting, reducing manual effort.
Assisted in patch validation, bug replication, and performance optimization, bridging the gap between
support and development teams.
Intern
ACMEGRADE
Pune
11.2023 - 01.2024
Completed two machine learning projects focused on real-world data preprocessing, model building, and evaluation.
Gained hands-on experience in EDA, feature engineering, and presenting actionable insights to stakeholders.
Education
Master of Science - Computer Science - Data Science