ANUJ KASHYAP

• Delivered software support to Bharti Airtel, a significant client using company product.

• Manage SQL databases, including querying data and performing routine maintenance tasks.

• Administer Linux servers, including tasks such as server restarts and monitoring system performance.

• Deploy patches and updates to software applications to ensure security and functionality.

• Analyzed system logs for potential problems or errors related to system performance or security threats.

• Evaluated new technologies in order to recommend solutions that meet customer needs.

• Company Overview: Company Overview: REPRESENTING TECH MAHINDRA Working on Bharti Airtel project in ISP Team
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Coordinated with vendors and service providers to resolve network-related issues efficiently.
• Provided technical support and guidance to users, improving their understanding of network resources.
• Monitored network performance to identify and resolve issues promptly, minimizing downtime.
• Provided after-hours support for critical network issues, ensuring 24 and 7 operational continuity.

• Install web based application install in Windows server and AWS ec2 instance (Server windows) and managed data based Ms-sql.
• Managed, tracked, and coordinated problem resolution and escalation processes.