Anuj kumar
NAJAFGARH
Summary
Dynamic customer service professional with experience at Amazon Development Center, excelling in complaint handling and customer relationship management. Proven ability to enhance customer satisfaction through effective consultation and product recommendations, contributing to sales goals. Skilled in market analysis and adept at fostering strong client relationships to drive business success.
Overview
6
6
years of professional experience
Work History
CSA
Amazon Development Center
Noida
09.2020 - Current
- Assisted customers with selecting products, answering questions, and making product recommendations.
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Participated in training and other learning opportunities to expand knowledge of company and position.
Sales Associate
Silaris Information Pvt Ltd
Delhi
05.2019 - 05.2020
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
MBA - Marketing Management
Amity University
Noida 08-2025
Skills
- Market analysis
- Customer relationship management
- Sales forecasting
- Complaint handling
- Customer consultation
Timeline
CSA
Amazon Development Center
09.2020 - Current
Sales Associate
Silaris Information Pvt Ltd
05.2019 - 05.2020
MBA - Marketing Management
Amity University
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