Anuj Kumar Sharma
Assistant Manager – Production Engineer L2 (FASTag Systems)
Bulandshahr
Summary
Experienced Production Support Engineer with 9+ years of expertise in enterprise transaction systems, including 6+ years in FASTag acquiring and digital tolling operations. Skilled in managing end-to-end toll transaction lifecycle, reconciliation, LOR validation, blacklist synchronization, incident management and production stability across large-scale toll plaza networks. Proven experience in troubleshooting critical production issues, driving RCA, coordinating with NPCI, banking and plaza stakeholders, and ensuring SLA-driven operational continuity. Strong hands-on expertise in SQL/PLSQL, Linux production support, backend monitoring and transaction system analysis, with a focus on scalable Intelligent Transportation and digital payment infrastructure.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Assistant Manager – Production Engineer L2
IDFC First Bank
09.2022 - Current
- Conducted root cause analysis (RCA) on production incidents reported by business, operations, and stakeholders, implementing corrective actions that reduced recurring issues by 15%.
- Managed Loss of Revenue (LOR) cases for the acquiring bank, mitigating financial risks by accurately identifying liabilities and reprocessing failed transactions, resulting in a 10% reduction in financial losses.
- Designed and optimized SQL queries to generate customized reports for Business Development and stakeholders, improving reporting efficiency by 20% and enabling data-driven decision-making.
- Managed BLT file transfers for 400+ plazas, TRC/VRC file distribution, and Push API data within SLA timelines, ensuring 99.9% data availability and minimizing delays.
- Provided 24/7 support for Toll & Transit modules, resolving fare revisions, template/pass creation, and tag allocation issues, maintaining a 95% customer satisfaction rate.
- Utilized ServiceNow, SFDC, JIRA, Dynatrace, Grafana, and Elasticsearch for ticketing, bug tracking, and system/application issue resolution, reducing incident resolution time by 25%.
- Executed backend and deployment operations (postings via procedures, WAR file uploads, DB patches, property file updates, JRXML deployments, cron jobs), ensuring smooth operations and minimizing downtime.
- Mentored L1/L2, UAT, and onboarding team members, enhancing product knowledge and business process understanding, leading to a 10% improvement in team performance.
- Coordinated with Application teams during handover and post-deployment validation, including rollback of faulty releases, preventing critical system failures.
- Managed blacklist file transfers between Bank ↔ Plaza and NPCI ↔ Plaza, ensuring accurate and secure eToll acquiring operations and preventing fraudulent transactions.
Senior Software Engineer
Diksha Technology Pvt Ltd
08.2021 - 06.2022
- Provided application support to the Group Team and Airtel Thanks call centers, resolving critical production issues reported via various channels, achieving a 90% resolution rate within SLA.
- Designed dashboards for the Airtel Thanks App by writing and optimizing PostgreSQL queries, providing real-time insights and improving data accessibility for stakeholders.
- Performed root cause analysis (RCA) for issues raised by the Group Team within the Airtel FASTag Team, identifying and resolving critical system vulnerabilities.
- Collaborated with partners to provide accurate data by optimizing queries, ensuring efficient data delivery and reporting, improving data accuracy by 15%.
- Utilized monitoring tools extensively to proactively track and resolve issues, minimizing downtime and ensuring efficient operations, reducing system outages by 10%.
- Queried and filtered data according to operational requirements to support decision-making, providing valuable insights to stakeholders.
- Developed new reports displaying MTD, FTD, and other relevant metrics for backend and operations teams, improving reporting capabilities and data-driven decision-making. Researched and debugged issues in existing report queries, optimizing SQL and PostgreSQL scripts for accuracy and performance.
Senior Associate
Capgemini Technology India Pvt Ltd
08.2019 - 04.2021
- Managed data extraction, transfer, and loading processes within the ATMS Datawarehouse (DW) ETL Team, ensuring data integrity and availability.
- Downloaded data files from AWS and transferred them to Linux servers using WinSCP, maintaining secure and efficient data transfer processes.
- Loaded data into ATMS Datawarehouse tables using SQL Loader and other ETL utilities, ensuring accurate and timely data loading.
- Managed and processed data files related to organizational sales and purchasing activities, ensuring accuracy and integrity, leading to improved data quality.
- Worked on campaign design projects in the Datawarehouse (DWH) ETL team, creating campaigns on a daily basis as per business or client requirements.
- Developed scripts, functions, and procedures to analyze user behavior, ensuring campaigns were tailored based on user activity and engagement, increasing campaign effectiveness by 12%.
System Associate
Optum Global Solution (United Health Group)
11.2016 - 08.2019
- Managed the eOffice front-end module, overseeing day-to-day operations and ensuring seamless functionality for end-users.
- Provided training and guidance to team members and clients on eOffice operations, enabling efficient use of the platform and improving user adoption rates.
- Resolved client issues and supported troubleshooting, ensuring prompt solutions and maintaining high user satisfaction.
Associate Intern
IGATE Global Solutions (Capgemini)
09.2014 - 08.2016
- Gained hands-on experience in SQL and PL/SQL, developing queries, stored procedures, and scripts for data retrieval and manipulation.
- Contributed to data management and report generation for the Assurant Catalog project using SQL/PLSQL, enhancing data quality and reporting accuracy.
- Participated in the Sunlife Census project, performing data extraction, validation, and transformation to support business requirements.
- Developed and optimized processes for the Sunlife Catalog Proposal project, ensuring accurate data handling and reporting.
Education
B.Tech - Information Technology
R. D. Engineering College, Uttar Pradesh Technical University
Ghaziabad, Uttar Pradesh06-2014
Intermediate - undefined
P S Saraswati Vidhya Mandir, UP Board
Uttar Pradesh06-2010
High School - undefined
P S Saraswati Vidhya Mandir, UP Board
Uttar Pradesh06-2008
Skills
Database & Querying: SQL, Oracle SQL, PostgreSQL
Operating Systems: Linux, UNIX
Monitoring & Analysis Tools: Grafana, Dynatrace, Kibana, Elasticsearch, Apache Superset
File Transfer Tools: WinSCP
API & Testing Tools: Postman
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager – Production Engineer L2
IDFC First Bank
09.2022 - Current
Senior Software Engineer
Diksha Technology Pvt Ltd
08.2021 - 06.2022
Senior Associate
Capgemini Technology India Pvt Ltd
08.2019 - 04.2021
System Associate
Optum Global Solution (United Health Group)
11.2016 - 08.2019
Associate Intern
IGATE Global Solutions (Capgemini)
09.2014 - 08.2016
Intermediate - undefined
P S Saraswati Vidhya Mandir, UP Board
High School - undefined
P S Saraswati Vidhya Mandir, UP Board
B.Tech - Information Technology
R. D. Engineering College, Uttar Pradesh Technical University
Language
Hindi
English