KUMAR SHIVAM
Developer
Bengaluru
Summary
Dynamic and results-driven .NET Developer with over 6 years of experience in designing, developing, and maintaining high-performance applications. Proven expertise in .NET frameworks, C#, ASP.NET, and database management, complemented by a strong background in Level 2 support. Skilled in troubleshooting and resolving complex technical issues, consistently improving system efficiency and enhancing user experiences. Demonstrated problem-solving abilities and effective communication foster collaboration with cross-functional teams to achieve project goals.
Overview
7
7
years of professional experience
1
1
Language
Work History
Mercedes Benz R&D - L2 Support Engineer
Capgemini Technology Services
08.2022 - Current
- Achieved 99% SLA compliance by resolving incidents and service requests within defined timelines.
- Reduced recurring issues by 30% through proactive root cause analysis and permanent fixes.
- Played a key role in streamlining support documentation, improving onboarding efficiency for new team members.
- Successfully handled critical production incidents, ensuring minimal business impact and timely communication with stakeholders.
- Contributed to knowledge base creation, enabling faster resolution of known issues and improving team productivity.
- Recognized by client leadership for exceptional support quality and consistent performance during high-pressure situations.
Clearing Corporation Of India - Developer
TATA CONSULTANCY SERVICES
02.2019 - 08.2022
- Delivered high-performing web applications using ASP.NET and SQL Server, achieving 95% client satisfaction.
- Optimized SQL queries and indexing strategies, resulting in 20% faster database performance.
- Developed efficient stored procedures for complex business logic, improving system stability and reducing processing time.
- Resolved ServiceNow tickets consistently within SLA timelines, contributing to operational excellence.
- Implemented robust error-handling and validation mechanisms, ensuring data integrity and reducing production issues.
- Collaborated with cross-functional teams to deliver customized solutions, enhancing user experience and functionality.
- Maintained clean, scalable code and conducted peer reviews, improving code quality and maintainability.
Education
Bachelor of Technology - Electrical, Electronics Engineering Technologies
Kalinga Institute of Industrial Technology
Bhubaneswar 04.2001 -
High School -
Kairali School
Ranchi 04.2001 -
Secondary School -
DAV Public School
Ranchi 04.2001 -
Skills
- Programming Languages: C#, VBNET
- Frameworks: NET Framework, NET Core
- Web Technologies: HTML, CSS, JavaScript, AJAX, jQuery
- Database Management: SQL Server, MySQL, Oracle
- Version Control: SVN
- Tools: Visual Studio
- Cloud platforms: AWS (fundamental)
- Testing: Unit Testing, TDD (Test Driven Development),
- Ticketing Tools : ServiceNow and BMC Remedy
- Incident Management: ITIL framework (Incident, Problem, Change, Release)
- Database Querying: SQL for issue analysis
- RCA and resolution skills
Timeline
Mercedes Benz R&D - L2 Support Engineer
Capgemini Technology Services
08.2022 - Current
Clearing Corporation Of India - Developer
TATA CONSULTANCY SERVICES
02.2019 - 08.2022
Bachelor of Technology - Electrical, Electronics Engineering Technologies
Kalinga Institute of Industrial Technology
04.2001 -
High School -
Kairali School
04.2001 -
Secondary School -
DAV Public School
04.2001 -