Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Hi, I’m
Anuj Pithamber
Manager- IndiGo Airlines (Centralized Coordination Cell, Airport Operations And Customer Service)
New Delhi
Summary
Overview
14
years of professional experience
1
Language
Work History
Interglobe Aviation, Indigo AirlinesGurugram
Manager, Centralized Coordination Cell
01.2023 - Current
Job overview
- Irop management and prioritize passenger connectivity whilst ensuring effective coordination with airport managers, Operations Control Centre and other stake holders.
- Conduct weekly and monthly performance meet and organize con-call with stations managers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
IndiGo Airlines
Assistant Manager, Centralized Coordination Cell
04.2018 - 12.2022
Job overview
- Prioritizing passenger connectivity whilst ensuring effective coordination with airports, Operations Control Center and down line team.
- Analyzing, resolving situations and sharing timely alternatives with stations to minimize misconnection.
- Action on escalations on down line team on errors lapses during operations.
- Working out a solution centric approach on performance and challenges with different airports and other internal customers.
- Prepare root cause analysis report to enhance overall network performance and mitigate challenges.
- Disruption management with effective coordination. Controlling critical connections and managing flight cancellations.
- Coordinate with airport management team with solution centric approach.
- Ensuring error free and timely submission of documentation to regulatory authorities. Extending 100% support to stations on escalations from Bureau Of Immigrations.
- Regularly update the airport team with the amendments and changes introduced by BOI in regards to visa formalities.
- Working on individual development plan and aligning to learning modules to enhance personal skills.
- Align counseling session for team.
- Reporting and retention of records and data analysis.
- Create a succession plan by identifying suitable successor an mentoring them through coaching.
- Planned team-building exercises to increase employee performance and job satisfaction.
IndiGo Airlines
Load Controller and Senior Executive- CCC
10.2014 - 04.2018
Job overview
- Certified load controller for Airbus A320 and ATR.
- Manage safe and secure operations in accordance with policies and applicable procedures.
- Prepare loading instructions and ensure aircraft is loaded as per loading instruction.
- Prepare load and trim sheet.
- Follow the standard policies and procedures laid down by DGCA for load and trim.
- Check deviation if any and take corrective actions.
- Verified all aircraft operated within predetermined operational limits relating to weight and balance.
- Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
- Monitor passenger movement throughout the network.
- Ensure on time departure and minimum misconnection of passengers.
- Ensure no inconvenience caused to passenger due misconnection.
- Maintain daily record for passenger movement throughout the network.
- Liaise with departure airport for on time departure.
Spicejet Pvt. Ltd
Load & Trim Officer
10.2012 - 10.2014
Job overview
- Certified load and trim officer for Boeing 737 and bombardier Q400.
- Calculate EZFW and coordinate with flight Dispatch and departure station.
- Prepare loading instructions and ensure aircraft is loaded as per loading instruction.
- Prepare load and trim sheet
- Check in, boarding gate and Ramp Coordinator.
- Created documents of load plans, cargo cleanliness inspections and transportation processes.
Kingfisher Airlines
Guest Service Agent
10.2009 - 10.2012
Job overview
- Handling arrivals, departures, check-in, reservation and boarding.
- Attending VIP/CIP passengers.
- Ensure on-time closure of check-in counter, boarding gate and provide hassle free service to passengers.
- Handling delays, cancellations and irregular operations.
- Coordinate with Flight Operations, dispatch and Captains for fuel and other documents including fuel chits and FIC/ADC and change of aircraft routing etc.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Delivered above-and-beyond service to guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained consistent positive customer feedback.
- Assisted guests with check-ins, travel rewards inquiries and any additional services needed.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Education
C.B.S.E. Board
Higher Secondary 12th
University Overview
CBSE Board
Secondary 10th
University Overview
University of Delhi
Graduate from Political Science
University Overview
Skills
Leadership, customer service, creativity, Interpersonal skills, team work, critical thinking, problem solving, conflict resolution,
Accomplishments
Accomplishments
- Load and Trim License for Airbus A-320 and ATR
- Trained and certified for Load and trim of Boeing 737 and bombardier Q400.
- Dangerous Goods handling for passenger handling and Cargo from Indigo Airlines.
- Successfully trained and well versed on airlines software like GoNow, Navitaire, Flight Speed, New Skies and Sabre.
- Aviation Awareness Security Training Conducted by Spicejet at IGI Airport.
Timeline
Manager, Centralized Coordination Cell
Interglobe Aviation, Indigo Airlines
01.2023 - Current
Assistant Manager, Centralized Coordination Cell
IndiGo Airlines
04.2018 - 12.2022
Load Controller and Senior Executive- CCC
IndiGo Airlines
10.2014 - 04.2018
Load & Trim Officer
Spicejet Pvt. Ltd
10.2012 - 10.2014
Guest Service Agent
Kingfisher Airlines
10.2009 - 10.2012
C.B.S.E. Board
Higher Secondary 12th
05.2006
CBSE Board
Secondary 10th
05.2004
University of Delhi
Graduate from Political Science
05.2009
Similar Profiles
Manjeet ShokeenManjeet Shokeen
Manager at INTERGLOBE AVIATION (INDIGO AIRLINES) - Centralized Load Control UnitManager at INTERGLOBE AVIATION (INDIGO AIRLINES) - Centralized Load Control Unit
Manjeet ShokeenManjeet Shokeen
Manager at INTERGLOBE AVIATION (INDIGO AIRLINES) - Centralized Load Control UnitManager at INTERGLOBE AVIATION (INDIGO AIRLINES) - Centralized Load Control Unit
Lalit DangLalit Dang
Associate Director - Crew Logistics at Interglobe Aviation - INDIGO AirlinesAssociate Director - Crew Logistics at Interglobe Aviation - INDIGO Airlines