

Dynamic professional with 8.5 years of experience in market research, client servicing, and escalations management, currently excelling as a Lead Analyst at American Express. Successfully coached teams and conducted quality audits, enhancing customer experience across various lines of business, which contributed to improved service standards. Proven skills in process improvement and compliance support through initiatives like RCR audits and team quizzes. Offers strong analytical thinking, mentoring abilities, and a commitment to service excellence, making a valuable addition to any organization.