Dynamic professional with extensive experience in Client Management, Process Coordination, Report Creation, and Digital Operations, focused on driving organizational success.
Overview
8
8
years of professional experience
Work History
Startup Founder
Celebration House
Lucknow
03.2023 - Current
Founded and developed Celebration House, a startup focused on gifting and decoration.
Conducted comprehensive market research to analyze customer needs and competitive landscapes.
Engaged directly with customers to assess purchase behavior and product performance.
Formulated long-term vision based on customer empathy, trust, quality, and pricing.
Led a team of 4 specialists across marketing, sales, billing, administration, and purchasing.
Improved user experience through customer feedback analysis and engagement strategies.
Senior Process Associate
Accenture
Gurugram
12.2021 - 03.2023
Onboarded clients post-sales, screened purchase orders, and maintained master data sheets.
Managed end-to-end ad campaign processes from onboarding to performance monitoring and invoicing.
Coordinated with clients to manage relationships regarding ad campaign performance and budget utilization.
Collaborated with internal teams to enhance ad campaign delivery, driving 7.5% increase in CTR.
Prepared detailed reports comparing clicks versus budget for advertising campaigns.
Senior Executive
One97 Communications
Noida
04.2019 - 12.2021
Spearheaded launch and development of ad campaigns, achieving 15% engagement increase in fiscal year.
Coordinated cross-functionally with finance, engineering, sales, and design teams for timely campaign completion.
Ensured client satisfaction through effective communication and problem-solving strategies.
Prepared reports comparing click-through rates against budgets and developed performance charts.
Executive
Info Edge
Noida
08.2017 - 04.2019
Coordinated with internal sales and marketing teams to prepare datasheets for selection patterns and demand.
Managed student queries and concerns, ensuring prompt resolution.
Collaborated with Tier A universities and colleges abroad to validate courses and admission processes.
Prepared master data sheets to enhance team productivity.
Education
Bachelor of Technology - I&C
Galgotias College of Engineering and Technology
Greater Noida, Uttar Pradesh
07.2017
Intermediate - PCM & Eng
City Montessori school
Lucknow, Uttar Pradesh
07.2011
Skills
Advanced Excel Operations
Power BI
Strong Communication
Stakeholder Management
Client Management
Report Analytics
MS- Excel
Team management
Market Research
Implementation
Customer engagement
Team leadership
Data analysis
Campaign management
Client relationship management
Problem solving
Performance reporting
Strategic thinking
Operations management
Accomplishments
Received Star Performer in Accenture during Q3 2022
Paytm Rockstar Award in 2020 for exceptional work delivery