Anuj Singh

Provide operational support to the Merrill Lynch Branch Offices in brokerage account opening, account maintenance and terminations.

Role and Responsibilities as an Operational Manager

• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Improve operational management systems, processes and best practices.
• Manage budgets and forecasts
• Recruit and supervise team and people manager
• Handle escalations
• Conduct performance appraisals
• Regular connect with stakeholders (Onshore and Offshore)

Role and Responsibilities as an OPEX Residential Quality Expert

• Completed Six Sigma Green Belt Project, CAPSTONE , RISK Reduction , Efficiency Save projects
• Identify process improvement opportunities
• Conduct ideation sessions
• Assist to complete projects and process studies

• Credit decision on the basis of set parameters, whether or not the merchant is of good standing and work upon the whole process of account boarding in this regard.
• Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
• Provide training to new hire and existing associates
• Conduct calibration calls with stateside partners

• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Resolved concerns with products or services to help with retention and drive sales.
• Provide training to new associates