Anuja Bhagat
B.com,BSFI
Bhiwandi
Summary
Experienced Branch Operations Manager with a strong background in financial management and team leadership. Proven track record of success in optimizing operational efficiency, increasing productivity, and delivering exceptional customer service. Skilled in managing large teams, implementing process improvements, and driving business growth. Highly organized, detail-oriented, and dedicated to achieving company objectives. Seeking a challenging role to utilize my expertise and contribute to the success of an organization.
Overview
5
5
years of professional experience
Work History
Branch Operations Manager
Kotak Mahindra Bank
Thane ,Bhiwandi
04.2023 - Current
- Managed day-to-day operations of a high-volume branch, including customer service, cash management, and team supervision. Developed and implemented strategies to improve operational efficiency and reduce costs. Led a team , providing coaching and training to drive performance and achieve sales targets. Strengthened customer relationships through proactive problem-solving and quality service delivery.
Service Delivery Authorizer
Kotak Mahindra Bank
Than, Bhiwandi
04.2021 - 03.2023
- Highly skilled Service Delivery Authorizer with extensive experience in managing and authorizing service requests. Proven track record of ensuring timely and efficient service delivery. Expert in analyzing and resolving customer issues to ensure exceptional customer satisfaction. Strong ability to collaborate with cross-functional teams and provide leadership in a fast-paced environment.
Service Officer
Kotak Mahindra Bank
Thane
04.2019 - 03.2021
- Assisted in managing branch operations and supporting the Branch in achieving business objectives. Oversaw daily cash management, handled customer inquiries, and resolved escalated issues. Conducted performance evaluations, provided feedback and coaching, and implemented training programs to enhance employee productivity and customer satisfaction.
Education
BFSI -
TimesPro
2019
Bachelor Of Commerce -
BNN College
Bhiwandi2016
Skills
Financial Management
Team Leadership
Customer Service
Sales Target Management
Problem Solving
Cash Management
Compliance
Timeline
Branch Operations Manager
Kotak Mahindra Bank
04.2023 - Current
Service Delivery Authorizer
Kotak Mahindra Bank
04.2021 - 03.2023
Service Officer
Kotak Mahindra Bank
04.2019 - 03.2021
BFSI -
TimesPro
Bachelor Of Commerce -
BNN College