Experienced Risk Program Leader with 9 years of expertise in global eCommerce fraud prevention, marketplace integrity, program leadership, data analytics, and cross-functional stakeholder management. Proven track record of developing and implementing enterprise-wide risk mitigation strategies that protect millions of customers while optimizing seller experience. Skilled in process optimization, fraud prevention, machine learning implementation, and team development. Demonstrated success in translating complex technical investigations into actionable insights and executive-ready recommendations, while building high-performing teams that drive innovation in risk detection systems. Adept at maintaining strategic alignment with business objectives through data-driven decision making and sophisticated risk management solutions.
Skills
Certification
Post Graduate Diploma in Data Science (PGDDS), PMP, ITIL v4, Agile Scrum Master (PSM I)
Work History
Risk Manager-II
Amazon Development Center India Pvt. Ltd
Bangalore
03.2021 - Current
Developed strong relationships with internal stakeholders while promoting risk awareness and accountability, and fostered a continuous improvement culture through employee feedback.
Reduced operational risks through robust strategies and procedures, employed strong program management skills for risk control initiatives, guided senior management with risk-based insights, and tailored risk management solutions to specific business unit needs.
Spearheaded cross-functional team efforts to develop an integrated risk management system for enhanced organizational resilience, trained employees on risk management best practices for informed decision-making, and conducted a thorough analysis of historical data to identify risk patterns and trends.
4. Identified opportunities for process improvement and cost reduction through analysis of current practices, collaborated with cross-functional teams to establish effective risk management across all business units, and developed both short-term goals and long-term strategic plans for improved risk control.
Implemented continuous improvement processes for the risk management program to maintain alignment with changing business needs and external challenges, and increased stakeholder confidence through detailed risk assessment reports outlining potential impacts and mitigation strategies.
Empowered employees through comprehensive training programs, monitored program effectiveness through regular assessments, and ensured that risk management strategies remained adaptable while enhancing protection against specific operational risks across the organization.
Risk Analyst
Amazon Development Center India Pvt. Ltd
Bangalore
11.2016 - 03.2021
Led comprehensive internal audits across multiple business units, resulting in a 30% reduction in policy violations and strengthened compliance protocols.
Developed and maintained risk management systems, implementing automated detection algorithms that improved the fraud detection rate by 25%.
Monitored and optimized SLA metrics across risk operations, maintaining a 99.9% compliance rate, and reducing response time by 40%.
Managed and mentored a team of five junior risk analysts, conducting regular training sessions, and improving team productivity by 35%.
Spearheaded fraud prevention initiatives that resulted in $2M cost savings through early detection and prevention of fraudulent activities.
Designed and executed SQL-based analysis solutions, processing 100M+ daily transactions, and creating automated risk monitoring dashboards for real-time insights.
Education
Post Graduate Diploma - Data Science
IIIT-Bangalore
Karnataka, India
04.2001 -
Bachelor of Technology - Mechanical Engineering
Biju Patnaik University of Technology
Odisha, India
05-2015
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
LEADERSHIP IMPACT & ACHIEVEMENTS
Risk Management & Fraud Prevention
Architected and implemented cutting-edge fraud prevention systems, achieving a remarkable 40% reduction in fraud incidents
Developed robust risk management frameworks that enhanced detection accuracy and response times
Led cross-functional teams in implementing comprehensive security measures and customer protection initiatives
Program Management Excellence
Successfully managed concurrent programs with cumulative budgets exceeding $10M
Delivered 25+ cross-functional projects with 100% on-time completion rate
Established PMO best practices resulting in 30% improvement in project delivery timelines
Reduced operational costs by $2M annually through strategic transformation initiatives
Team Leadership & Development
Led and mentored diverse, global teams of 15+ professionals
Developed and executed training programs for 200+ team members globally
Created high-performing teams through effective coaching and leadership
Process Innovation & Optimization
Implemented automated reporting mechanisms improving team productivity by 35%
Reduced investigation time by 40% through process optimization
Developed standardized frameworks for complex multi-stakeholder situations
Created real-time analytics dashboards resulting in 30% improvement in operational efficiency
FAVORITE THINGS TO DO OUTSIDE OF WORK
Passionate about exploring diverse cuisines and perfecting recipes
From AI Strategist to AI Generalist: Expanding my focus to understand the full spectrum of artificial intelligence - from policy and ethics to technical implementation and business applications.
Technical Executive at Amazon Development center India Pvt. Ltd through Shankar Electrical Services India Pvt. LtdTechnical Executive at Amazon Development center India Pvt. Ltd through Shankar Electrical Services India Pvt. Ltd
MIS & Finance Executive at Amazon Development center India Pvt Ltd (Account) Starcrest services Pvt Ltd (On role)MIS & Finance Executive at Amazon Development center India Pvt Ltd (Account) Starcrest services Pvt Ltd (On role)