ANUKRITI RAWAT

Deel

10.2025 - Current

Led and managed L1, L2, and L3 support teams, driving SLA adherence, accountability, and performance improvement.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Coached team members in techniques necessary to complete job tasks.
Managed over 50 customer calls per day.
Owned incident, problem, and escalation management, including RCA, and resolution during critical payroll and month-end cycles.
Ensured production system stability, availability, and compliance across multiple applications.
Ensured high system availability and operational stability across production environments through proactive monitoring and governance.
Hands-on expertise in Informatica (ETL, workflows, mappings), reporting, data validation, and payroll data processing.
Building dashboards and performance reports for senior leadership using DOMO, MIS, and Zendesk.
Supported audits and compliance requirements through access controls, documentation, and governance frameworks.
Partnered cross-functionally with Engineering, Product, Compliance, and Operations teams to resolve complex issues.

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Summary