ANUKSHA BISWAS
EXECUTIVE AO&CS - CUSTOMER SERVICE
KOLKATA
Summary
To make optimum utilization of my knowledge and skill, utilize opportunities effectively for professional growth and contribute the best for the organization and myself, Hence, I am looking for a company that will help me to grow professionally, personally and intellectually.
Overview
5
5
years of professional experience
Work History
EXECUTIVE AO&CS - CUSTOMER SERVICE
INTERGLOBE AVIATION LIMITED
KOLKATA
02.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing.
- Provided primary customer support to Internal and External Customers.
- Developed and actualized customer service initiatives to decrease wait times.
- Handling customers professionally and politely, resolving issues with favourable solutions.
- Learned how to remain calm under pressure to handle customer complaints, and solve problems.
- Established brand loyalty.
Industrial Trainee
TAJ BENGAL, KOLKATA
KOLKATA
07.2019 - 11.2019
- I have completed my training without any disregards and with 100% attendance.
- Got the experience to work in La Patisserie and Deli as a trainee in Food and Beverage Service Department, interacting and following guest issues.
- Got exposure working at Cal27 (Coffee Shop).
- Worked as a trainee in Bakery and Confectionary for 3 weeks.
Education
Bachelor of Science -
Institute of Hotel Management
Bhubaneswar06-2021
Siliguri Baradakanta Vidyapith
Siliguri, WB01-2018
New St John's High School
Siliguri. WB10-2016
Skills
- Strong Customer Service Orientation
- Complaint handling
- Team Leadership
- Public Speaking
- Pressure Handling
- Patient Attitude
- Problem Solving
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
HOBBIES
- Reading story books
- Painting
- Cooking
Timeline
EXECUTIVE AO&CS - CUSTOMER SERVICE
INTERGLOBE AVIATION LIMITED
02.2023 - Current
Industrial Trainee
TAJ BENGAL, KOLKATA
07.2019 - 11.2019
Bachelor of Science -
Institute of Hotel Management
Siliguri Baradakanta Vidyapith
New St John's High School
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