Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Hobbies
Timeline
Generic

Anulata Priyadarshini

Bangalore

Summary

Experienced IT Support Analyst with strong expertise in ITIL-based incident, problem, and change management. Skilled in SQL for data analysis and troubleshooting, UNIX for server diagnostics, and providing end-to-end support for web and application servers. Proven ability to resolve critical production issues, collaborate with cross-functional teams, and ensure system stability and performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

AWS Re/AWS Re/Starter

AWS
Bangalore
02.2025 - 05.2025
  • Finalized AWS Re/Start training focused on cloud fundamentals, Linux, networking, security, and Python scripting.
  • Led hands-on labs utilizing AWS services such as EC2, S3, IAM, and VPC.
  • Collaborated on group projects to deploy a 3-tier web application with S3, API Gateway, and Lambda.
  • Integrated CloudWatch for monitoring to enhance application performance.
  • Gained experience in troubleshooting cloud environments and implementing IAM policies.
  • Configured cloud resources, ensuring high availability, and cost optimization.
  • Served as Scrum Master during a hackathon, guiding a team of 10 through sprint planning.
  • Facilitated daily standups and presented a cloud-based solution leveraging AWS services.

Senior Production Support Analyst

XpressBees Logistic
Bangalore
08.2022 - 04.2024
  • Provided technical support to production systems, including troubleshooting and resolving issues.
  • Documented root cause analysis findings after investigating incidents in a live environment.
  • Developed scripts to automate processes in the production environment.
  • Collaborated with development teams on bug fixes and other improvements for existing applications deployed in the production environment.
  • Configured version control and integration workflows using tools like Git, ensuring seamless code collaboration and deployment readiness.
  • Implemented CI/CD pipelines using industry-standard tools to automate the build, test, and deployment phases, ensuring faster and error-free releases.

Production Support Analyst

WIpro
Kolkata
01.2016 - 08.2022
  • Investigated incidents reported by users regarding system availability or functionality issues in the production environment.
  • Performed SQL queries and database health checks to investigate and resolve issues related to data integrity, performance, and application failures.
  • Followed ITIL Incident and Problem Management processes to reduce system downtime and drive root cause analysis and permanent fixes for recurring issues.
  • Collaborated with developers and infrastructure teams to troubleshoot application crashes, web server (Apache/Tomcat) failures, and backend process issues.
  • Created and maintained knowledge base articles and runbooks for frequent issues, improving support team efficiency and reducing ticket resolution times.
  • Participated in weekly CAB (Change Advisory Board) meetings to evaluate and approve planned changes based on risk and impact analysis.

Education

Master of Science - Master in Computer Application

Orissa University of Agriculture And Technology
Bhubaneswar
08-2015

Bachelor of Science - Physics Hons

Orissa University Of Agriculture And Technology
Bhubaneswar
09-2012

Associate of Science - 12th

Kamala Nehru Women's' College
Bhubaneswar
07-2009

Skills

  • ITIL framework expertise (advanced)
  • Incident and problem management (advanced)
  • Linux/UNIX administration (intermediate)
  • Shell scripting and automation (intermediate)
  • Monitoring tools: CloudWatch, Splunk (intermediate)
  • Job scheduling: AppDynamics, Autosys (advanced)
  • SQL and PL/SQL optimization (advanced)
  • Databases: Oracle 12g, SQL Server (advanced)
  • Application and web server support (Advanced)
  • Cloud services: EC2, S3, IAM (Intermediate)
  • Deployment tools: Git, CI/CD pipelines (Intermediate)
  • ServiceNow and PuTTY proficiency (advanced)
  • Operating systems: Linux, Unix, and Windows (Advanced)

Affiliations

  • Participated in AWS Re/Start program projects, team-based hackathons, and Agile sprints focused on cloud deployment and support
  • Cloud projects: AWS data redundancy removal system role: tools: S3, Lambda, CloudWatch, API Gateway

https://lnkd.in/g3FJfhNF

Designed and implemented a cloud-based system to detect and eliminate redundant files from S3 buckets using hashing logic and Lambda functions, integrated CloudWatch for logging, monitoring, and performance tracing

Languages

Odiya
First Language
Hindi
Advanced (C1)
C1
English
Proficient (C2)
C2
Bengali
Beginner (A1)
A1

Accomplishments

  • Recognized as the best employee at Wipro for outstanding performance and dedication in application support
  • Selected as Scrum Master in the AWS Re/Start hackathon, I led a 10-member team to deliver a cloud-based solution within 3 hours

Certification

  • ITIL® Foundation Certificate in IT Service Management
  • AWS Re/Start Cloud Graduate Certificate – May 2025

Hobbies

  • Exploring cloud technologies and scripting automation tools
  • Classical dance and stage performances
  • Reading tech blogs and experimenting with open-source projects

Timeline

AWS Re/AWS Re/Starter

AWS
02.2025 - 05.2025

Senior Production Support Analyst

XpressBees Logistic
08.2022 - 04.2024

Production Support Analyst

WIpro
01.2016 - 08.2022

Master of Science - Master in Computer Application

Orissa University of Agriculture And Technology

Bachelor of Science - Physics Hons

Orissa University Of Agriculture And Technology

Associate of Science - 12th

Kamala Nehru Women's' College

Similar Profiles

CREATE PROFILE
Anulata Priyadarshini