Anumeha Tripathi
Jabalpur
Summary
Dynamic professional with extensive experience in KYC and AML compliance at Paytm. Demonstrated success in process automation and team leadership, resulting in enhanced productivity and accuracy. Expertise in vendor management and regulatory reporting, leading to significant improvements in customer onboarding and satisfaction. Proficient in data analysis and client relationship management to achieve business objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deputy Manager
Paytm
Jabalpur
01.2017 - Current
- Supervised end-to-end KYC verification, ensuring compliance with RBI guidelines and AML laws.
- Spearheaded automation initiatives, reducing manual effort and increasing accuracy.
- Collaborated with audit and compliance teams to mitigate risks in customer onboarding processes.
- Developed real-time reporting mechanisms for efficient tracking of KYC-related issues.
- Increased team productivity through optimized workflows and targeted training programs.
- Managed vendor relations, ensuring adherence to compliance standards and effective contract management.
- Oversaw SOP development, headcount planning, procurement, monthly billing, and infrastructure coordination.
- Prepared monthly progress reports to detail achievements against established targets.
Relationship Manager
Idea Cellular Ltd
Pune
06.2015 - 06.2016
- Resolved escalated customer issues within established timelines, ensuring efficient resolutions.
- Maintained accurate records of all client interactions in company CRM system.
- Achieved high levels of client loyalty through quality service and proactive management.
- Identified opportunities for cross-selling and upselling financial products to meet client objectives.
- Evaluated customer feedback to pinpoint areas for improvement in products and services.
- Conducted regular client meetings to assess progress and address concerns effectively.
- Implemented strategies that improved customer satisfaction levels significantly.
- Developed strong relationships with clients, fostering satisfaction and loyalty.
Education
MBA - Marketing
Balaji Institute of Modern Management(BIMM)
Pune, Maharashtra05-2015
Bachelor of Engineering - Electronics And Communications Engineering
Truba College of Engg. & Technology
Indore05-2012
Skills
- KYC and AML compliance
- Merchant onboarding and verification
- Regulatory reporting and risk assessment
- Fraud detection and prevention
- Operations management
- Data analysis
- Salesforce and CRM tools
- Process automation
- Resource planning
- Vendor management
- Team leadership
Certification
- AML, KYC, and compliance
- Team management
- Ms. Excel and PowerPoint
- Application of MATLAB in science and engineering
- C, C+, and Core Java programming
- Microcontroller programming and interfacing, and electronic circuit design
Timeline
Deputy Manager
Paytm
01.2017 - Current
Relationship Manager
Idea Cellular Ltd
06.2015 - 06.2016
MBA - Marketing
Balaji Institute of Modern Management(BIMM)
Bachelor of Engineering - Electronics And Communications Engineering
Truba College of Engg. & Technology
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