Anumol Mohanan

Order to Cash (O2C) Consultant for a US based customer, US Foods.

Credit Management:

• Processing and evaluating credit applications using Master Data Management (MDM) systems to assess customer creditworthiness.
  
• Collaborating with Territory Managers (TMs) and District Sales Managers (DSMs) to coordinate credit approvals and maintain effective communication channels.
  
• Determining appropriate credit terms based on the assessed creditworthiness of customers.
  

Accounts Receivable and Collections:

• Managing accounts receivable portfolios for designated markets, including Detroit and Cleveland, in the capacity of an Area Credit Coordinator.
  
• Utilizing aging reports to identify overdue accounts and implementing collection strategies to recover past-due balances.
  
• Maintaining accurate records of collection activities and customer interactions to ensure data integrity.
  
• Developing payment plans for debt repayment tailored to deserving customers.
  

Customer Relations:

• Fostering strong relationships with TMs and DSMs to facilitate the efficient resolution of outstanding debts.
  
• Promptly addressing inquiries from the sales team and customers, ensuring a high level of customer satisfaction.
  
• Handling queries through Sous chatter, ensuring effective communication and resolution.
  

Reporting and Analysis:

• Preparing and distributing reports on accounts placed on hold and potential credit risks to relevant stakeholders.
  
• Analyzing collection trends and providing insights to improve the efficiency of the O2C process.
  
• Utilizing tools such as Bectran, Tandem, and Versapay to enhance reporting and analysis capabilities.
  

Process Improvement and Compliance:

• Ensuring adherence to Service Level Agreements (SLAs) and completion of collection activities within specified Turnaround Times (TATs).
  
• Managing tasks related to the credit card portal, ensuring secure and accurate processing of transactions.
  
• Training new team members on collection procedures, tools, and best practices to maintain a high-performance team.

• Worked as an Accounting Associate at Conduent with 1.4 years of experience in order to cash
• Handling the project accounting and sales invoicing activities in Accounts Receivable operations under Order to Cash
• Maintaining TAT, Service Level Agreement (SLA) and Daily work allocation
• Providing prompt communication and frequent preparation of reports such as Step 5, Credit report
• Creation of Sales Invoices and Credit Notes to customers and its timely delivery
• Responsible for invoice generation and invoice processing
• Ensure customer invoices and statements are correct, credit memos are promptly issued
• Mail handling and project assigning
• Timesheet correction activity (US, MX and UK)
• Internal Auditing of day to day activities performed by the team
• Knowledge in Macros
• Knowledge in cash applications and collections
• Experience in ARIBA and COUPA.
• Handling of mass billing run in SAP using T-codes.
• Handling the sales invoices created through Robotic Process Automation.
• Handling the role of SME in team and dealing with the queries from clients and team members.