Summary
Overview
Work History
Education
Skills
Awards & Recognition
Languages
Certification
Timeline
Generic
Anup Achari

Anup Achari

Technical Lead Consultant
Mumbai

Summary

With over 18 years at the forefront of systems engineering, including a pivotal role as Lead Consultant at Atos, I excel in driving service delivery and enhancing customer relationships. My expertise is from server management to effective team leadership, collaborated by a robust ability to troubleshoot and mentor, ensuring alignment with organizational goals and client expectations.

Overview

19
19
years of professional experience
5
5
Certifications

Work History

Lead Consultant (Manager)

Atos
06.2017 - Current
  • 18 + years of systems engineering and operations experience in Windows Server, VMware infra, collaboration tools and basics of storage and networking.
  • 7+ years managing a technical operations and engineering team
  • Strong understanding of issues related to Windows operating system and vmware
  • Disaster Recovery Strategy & Planning: Develop, implement, and maintain disaster recovery strategies for distributed systems, including cloud, on-premises, and hybrid environments.
  • Risk Assessment & Impact Analysis: Conduct business impact analysis (BIA) and risk assessments to identify critical systems, applications, and data to prioritize during disaster recovery efforts.
  • DR Testing & Validation: Plan, execute, and document regular disaster recovery tests and drills to ensure the effectiveness of DR strategies. Identify gaps and improve processes based on test results.
  • Cross-Functional Collaboration: Work with engineering, infrastructure, security, and application teams to align disaster recovery initiatives with organizational requirements and ensure systems are prepared for potential outages.
  • Incident Response & Recovery: Manage and execute recovery processes in the event of an incident, ensuring minimal downtime and disruption to business operations.
  • Automation & Tools: Leverage automation tools and technologies to streamline and optimize disaster recovery processes. Continuously evaluate and adopt new DR tools that enhance recovery capabilities.
  • Documentation & Compliance: Maintain up-to-date documentation on disaster recovery procedures
  • Good communication, collaboration, and relationship building and collaborator engagement skills.
  • Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, handling conflict, and ensuring the team's processes and tasks are carried out efficiently.
  • Good communication, collaboration, and relationship building and collaborator engagement skills.

Subject Matter Expert

IBM
05.2014 - 06.2017
  • Team management of 18 members; performing employee, performance evaluation, Internal quality audit, Technical trainings and more
  • Participate in DR migration, projects, migration activities and other technical requirements
  • P1/P2 reduction, meeting SLA and coordinating with other teams

Wintel Engineer

Affiliated Computer Services
06.2006 - 05.2014
  • Incident & Problem Management
  • Learned basics of backup, storage, networking, control-m, etc
  • Commissioned and decommissioned Windows servers
  • Participated in various migration projects

Education

Master of Commerce -

University of Pune
04.2001 -

Skills

Service Delivery

Disaster recovery

Customer Relationship Management

Technical review Assessments & Automation

Infrastructure Management

Managing Client Expectations

Employee Performance Management

Processes and procedures

Issue resolution

Team leadership & development

Server management & Troubleshooting

Client service and rapport

Awards & Recognition

  • Gold Accolade & Rs 15,000 cash, Mumbai, 2023
  • Received rupees one lakh for playing a pivotal role in supporting the client.
  • Cash Award for Contribution for Wintel Tower, Mumbai, 2021
  • Best Idea Award, Mumbai (Rs. 10,000), 2020
  • Service Excellence Award, Bengaluru, 2019
  • Quarterly Award, Bengaluru, 2017
  • Received client appreciation during client visits. •

Languages

  • Hindi
  • English
  • Malayalam
  • Tamil
  • Kannada
  • Marathi

Certification

MCSA 2008

Timeline

Lead Consultant (Manager)

Atos
06.2017 - Current

Subject Matter Expert

IBM
05.2014 - 06.2017

Wintel Engineer

Affiliated Computer Services
06.2006 - 05.2014

Master of Commerce -

University of Pune
04.2001 -
Anup AchariTechnical Lead Consultant