With over 18 years at the forefront of systems engineering, including a pivotal role as Lead Consultant at Atos, I excel in driving service delivery and enhancing customer relationships. My expertise is from server management to effective team leadership, collaborated by a robust ability to troubleshoot and mentor, ensuring alignment with organizational goals and client expectations.
Service Delivery
Disaster recovery
Customer Relationship Management
Technical review Assessments & Automation
Infrastructure Management
Managing Client Expectations
Employee Performance Management
Processes and procedures
Issue resolution
Team leadership & development
Server management & Troubleshooting
Client service and rapport