Anup Aswal
Delhi
Summary
Driven F & B Executive with a proven track record at Udman Hotel, I excel in team leadership and inventory management. Demonstrated ability to enhance service quality while controlling costs, achieving significant improvements in guest satisfaction. Skilled in every events with attention to detail and reliability, ensuring memorable guest experiences.
Overview
13
13
years of professional experience
Work History
F & B Executive
Udman Hotel
04.2023 - Current
- Observe guests to fulfill any additional requests.
- Supervises and trains staff in the setup and breakdown of assigned banquet rooms according to contract and manager instructions.
- Supervises and trains staff in the service of food and beverages according to standards.
- Discuss any last-minute changes with the banquet team.
- Ensure all guest requirements are set and ready 30 minutes before the event starts time.
- Coordinates function details with a banquet, conference planning, and kitchen staff.
- Maintain contact with the banquet chef, to ensure a conclusion between food production and food service.
- Monitor banquet personnel in the performance of their duties.
- Assist in conducting pre-shift and pre-function meetings.
- Actively participates in the set up of banquet rooms and service of food and beverages to guests.
- Communicates frequently with fellow supervisors and banquet managers as to the progress of the day’s work.
SR.CAPTION
OPULENT HOTEL
11.2020 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performs planning and organization functions for the banqueting department, such as maintaining the banquet logbook, maintaining and updating function sheets/BEO, etc.
- Ensuring exceptional customer service and guest satisfaction.
- Managing and training restaurant staff effectively.
- Coordinating with the kitchen staff for smooth operations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Caption
Ocean Pearl
Delhi
08.2018 - 03.2020
- Meet and greet guests in a friendly and warm manner.
- Coordinates with the event host on all aspects of the banquet function.
- Check banquet rooms, service, and kitchen areas for cleanliness and proper setup, and make sure sufficient supplies and equipment are available for the function.
- Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
- Ability to respond quickly and accurately to guest requests.
- Ability to obtain any government-required licenses or certification, for example, liquor licenses, etc.
- Display good customer relation skills and take the initiative to greet guests in a friendly manner.
- Plan the event course and orchestrate its completion in a timely, quiet, and courteous manner.
Bartender
Tivoli Garden & Resorts
Delhi
02.2012 - 07.2018
- Provides a pleasant drinking experience to customers.
- Serves drinks while maintaining a clean and sanitary bar area.
- Attends to the detail and presentation of each order.
- Prepares and maintains ingredients by following recipes.
- Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items.
- Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries.
- Contributes to daily, holiday, and theme drink menus in collaboration with supervisor.
- Ensures smooth operation of bar services during absence of supervisor.
- Completes cleaning according to daily and weekly schedules, including dishwashing as needed.
- Assists with orienting new employees to their work area.
Education
Graduation - Arts
Hemwati Nandan Bahuguna University
Kotdwara, Uttrakhand2012
Skills
- Attention to Detail
- Reliability
- Team Leadership
- Scheduling
- Cost Control
- Inventory Management
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
F & B Executive
Udman Hotel
04.2023 - Current
SR.CAPTION
OPULENT HOTEL
11.2020 - 03.2023
Caption
Ocean Pearl
08.2018 - 03.2020
Bartender
Tivoli Garden & Resorts
02.2012 - 07.2018
Graduation - Arts
Hemwati Nandan Bahuguna University
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