Anup Ghanashyam Bhat
Pune
Summary
To seek a challenging and growth oriented career in a dynamic organization, which believes in individual development. Would like to work in an innovative environment and contribute to the success of the organization
Overview
21
21
years of professional experience
Work History
Assistant Manager
Paramount Health Services & Insurance TPA Pvt. Ltd
11.2015 - Current
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Established new business relationships, resulting in an expanded client base.
- Resolved grievances from brokers and insurance companies to enhance client satisfaction.
Senior Executive
Family Health Plan (TPA) Ltd.
01.2010 - 10.2015
- Oversaw claims department operations to ensure timely and accurate claim resolutions
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
Customer Care Executive
Medi Assist India Pvt.Ltd
10.2007 - 05.2009
- Resolved customer queries in person and over the phone to deliver timely assistance and enhance customer experience.
- Addressed customer grievances in person to achieve satisfaction and resolve issues effectively.
- Processed reimbursement requests and managed cashless transactions to ensure accurate and efficient service.
Sales Executive
Sparaxis - Marketing Pvt. Ltd.
S.B.Road
10.2006 - 08.2007
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Coordinated administrative tasks at DST branch to maintain operational efficiency.
Management Trainee
Pandit Automotive Pvt Ltd
06.2005 - 07.2005
- Collaborated with senior managers to plan and implement operational strategies.
- Led a team project to enhance collaboration and communication.
- Oversaw customer service operations to maintain high levels of satisfaction and loyalty.
- Gained knowledge on mentoring, training and managing own staff by shadowing senior staff.
- Assisted in various management functions at Pandit Automotive Pvt Ltd.
Education
M.A - pursuing
Pune
Savitribai Phule Pune University06-2026
B.A -
PUNE
Savitribai Phule Pune University01-2008
MS-CIT Course -
Friends Institute
Taware Colony, Aranyeshwar Road, Shiv Darshan Rd, 01-2006
H.S.C -
Maharashtra
Maharashtra State Board of Secondary & Higher Seco01-2002
Ms-office & Internet Browsing Course -
Prin.N.G.Naralkar Institute
Pune01-2000
S.S.C -
Maharashtra
01-1999
Retail Management -
MITCON CONSULTANCY Services Pvt. Ltd.
Health insurance cashless & TPA Management -
Hobbies and Interests
Operation, Customer Services, Marathi, English, Hindi, Listening Music, Reading novels, Playing games, Hardworking, Full of enthusiasm
Timeline
Assistant Manager
Paramount Health Services & Insurance TPA Pvt. Ltd
11.2015 - Current
Senior Executive
Family Health Plan (TPA) Ltd.
01.2010 - 10.2015
Customer Care Executive
Medi Assist India Pvt.Ltd
10.2007 - 05.2009
Sales Executive
Sparaxis - Marketing Pvt. Ltd.
10.2006 - 08.2007
Management Trainee
Pandit Automotive Pvt Ltd
06.2005 - 07.2005
M.A - pursuing
Pune
B.A -
PUNE
MS-CIT Course -
Friends Institute
H.S.C -
Maharashtra
Ms-office & Internet Browsing Course -
Prin.N.G.Naralkar Institute
S.S.C -
Maharashtra
Retail Management -
MITCON CONSULTANCY Services Pvt. Ltd.