Summary
Overview
Work History
Education
Skills
Languages
Creativity
Timeline
Generic
ANUP KUMAR MOHANTY

ANUP KUMAR MOHANTY

BALASORE

Summary

Dynamic Corporate Service Associate at FEDERAL BANK with a proven track record in enhancing customer satisfaction through effective complaint resolution and account management. Skilled in banking transactions and team collaboration, I successfully streamlined service procedures, improving efficiency and engagement. Committed to delivering quality customer support and maintaining secure records.

Overview

11
11
years of professional experience

Work History

Corporate Service Associate

FEDERAL BANK
Balasore
2014.09 - Current
  • Managed customer complaints and provided effective solutions promptly.
  • Assisted customers with account inquiries and banking transactions.
  • Collaborated with team members to streamline service procedures and enhance efficiency.
  • Educated customers on bank products and services to improve engagement.
  • Utilized banking software to record transactions and manage customer information securely.

Education

Master of Arts - Public Administration

IGNOU
BHUBANESWAR
2020-03

Bachelor of Science - Mathematics

FAKIR MOHAN AUTONOMOUS COLLEGE
BALASORE
2014-06

Certified Associate of The Indian Institute of Bankers (CAIIB) - PROFESSIONAL QUALIFICATIONS FOR BANKERS' LEVEL 2

IIBF
MUMBAI
2022-08

Junior Associate of The Indian Institute of Bankers (JAIIB) - PROFESSIONAL QUALIFICATIONS FOR BANKERS' LEVEL 1

IIBF
MUMBAI
2019-07

Insurance Regulatory And Development Authority of India(IRDAI) - Specified Person Corporate Agent Composite

IRDAI
2019-01

Skills

  • Customer service
  • Banking transactions
  • Account management
  • Team collaboration
  • Process improvement
  • Quality assurance
  • Customer support
  • Records management
  • Clerical support

Languages

English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Odiya
Advanced (C1)
C1

Creativity

  • Have creative skills of writing poems and stories in leisure time

Timeline

Corporate Service Associate

FEDERAL BANK
2014.09 - Current

Master of Arts - Public Administration

IGNOU

Bachelor of Science - Mathematics

FAKIR MOHAN AUTONOMOUS COLLEGE

Certified Associate of The Indian Institute of Bankers (CAIIB) - PROFESSIONAL QUALIFICATIONS FOR BANKERS' LEVEL 2

IIBF

Junior Associate of The Indian Institute of Bankers (JAIIB) - PROFESSIONAL QUALIFICATIONS FOR BANKERS' LEVEL 1

IIBF

Insurance Regulatory And Development Authority of India(IRDAI) - Specified Person Corporate Agent Composite

IRDAI

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ANUP KUMAR MOHANTY