Anup Nair

Project :Intuit-EBS-CXT-CRM

• Developed comprehensive test plans and test cases for various Salesforce modules including Sales cloud, Service cloud.
• Executed functional, regression, and UAT testing to ensure integrity and functionality of Salesforce solutions.
• Collaborated with developers, business analyst, and stakeholders to understand requirements and provide input on testability.
• Executed manual tests and reported defects with detailed steps to reproduce, severity, and priority levels.
• Worked closely with end users during UAT sessions to gather feedback and ensure their requirements were met.
• Maintained test documentation and contributed to continuous improvement of testing processes and standard.

Project : Ford Motor Companies

• Performed administrative tasks such as setting up users, creating or updating fields, custom objects, page layout, workflows rules, reports, and dashboard
• Customized page layouts for standard/custom objects
• Collaborated with clients to understand their unique business needs and configured Salesforce solutions accordingly
• Created workflow rules to automate tasks, email alerts, field updates, time-dependent actions, and outbound API messages
• Managed ongoing support requests and administrative needs of users
• Collaborated with development team to escalate and resolve complex technical issues.

Project: OC SAR Salesforce Application Support for Composite Business

• Worked as Salesforce support engineer and Salesforce tester in the Project.
• Performed administrative tasks such as setting up users, creating or updating fields, custom objects, page layout, workflows rules, reports, and dashboard
• Executed test cases for new features and enhancements in Salesforce applications
• Supported the integrations testing efforts for third-party applications interfacing with Salesforce.
• Participated in daily stand-ups, sprint planning and retrospective meetings.
• Created workflow rules to automate tasks, email alerts, field updates, time-dependent actions, and outbound API messages
• Managed ongoing support requests and administrative needs of users
• Provided support to Salesforce users worldwide.

Project: Ben & Jerry's POS support & Cake ordering app support

• Handled issues related to Ben & Jerry's POS machine, providing 24/7 on-call support
• Worked with credit card vendors to resolve credit card issues
• Provided support for cake ordering application built on Salesforce platform
• Conducted user acceptance testing for new Salesforce features and enhancements
• Collaborated with cross-functional teams to identify and implement system enhancements and improvements.

Project: Lithium Technology

• Worked on Lithium Technology's project as shared service member
• Communicated with clients and L2 engineers to resolve outages in client's community
• Customized community as per client's requirements
• Customized an Case object to create the ticketing tool for Lithium
• Implemented a mail-to-case functionality for tool.