Anup Sarkar
Kolkata
Summary
Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.
Process Associate with 2.3 years of experience in the BFSI domain, specializing in billing and payment. Proficient in managerial work, reporting, SLA management, daily production processes, and quality analysis. Strong skills in Advanced Excel and MS Word, currently pursuing SQL language to enhance data analysis capabilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Process Associate
Tata Consultancy Services Limited
Kolkata
07.2022 - Current
• Managed daily operational tasks in billing and payment for the BFSI domain.
• Handled daily production, ensuring adherence to timelines and performance targets.
• Responsible for managerial work, ensuring smooth workflow processes.
• Created and maintained accurate reports for performance tracking.
• Acted as a Quality Analyst, identifying areas of improvement to enhance output quality.
• Monitored SLA and TAT management to meet business objectives and client expectations.
Education
Bachelor of Science - Economics
Bhawanipur Education society and College ( CU )
Kolkata 10-2020
High Secondary - Commerce With Maths
B.D.M International
Kolkata 05-2017
Skills
Advanced Excel
Microsoft Word
Managerial Work
Reporting and Analysis
SLA/TAT Management
Daily Production
Quality Analysis
SQL (in progress)
Accomplishments
- Star performer
- Quarterly performer
- On spot Award
Certification
- Advance Excel from Ivy Professional Institute.
Affiliations
- Gaming
- Technology
Timeline
Process Associate
Tata Consultancy Services Limited
07.2022 - Current
Bachelor of Science - Economics
Bhawanipur Education society and College ( CU )
High Secondary - Commerce With Maths
B.D.M International
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