AJINKYA THORAT
Associate
Pune,Maharashtra
Summary
Operations professional with 4+ years of experience at Tata Consultancy Services (TCS), including hands-on team leadership responsibilities for a team of 18 associates. Experienced in SLA/KPI management, productivity and quality monitoring, stakeholder communication, escalation handling, RCA/CAPA, coaching, MIS reporting and process improvement. Skilled in Excel-based reporting and operational performance management. Seeking to transition into Property & Casualty (P&C) Insurance Policy Servicing, bringing strong operational expertise, quality focus and people-management capabilities.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Process Associate
Tata Consultancy Services (TCS)
10.2022 - 10.2026
- Coordinate daily operations and team activities for 18 associates.
- Allocate workloads and monitor productivity, quality, SLA adherence and operational targets.
- Prepare MIS reports, performance updates, root cause analyses and corrective action plans.
- Communicate with clients and stakeholders on operational performance, escalations and process updates.
- Provide coaching and refresher guidance to improve team effectiveness and performance.
- Identify recurring process issues and coordinate corrective and preventive actions.
- Track team results against business targets and support continuous process improvement.
- Maintain process documentation and follow SOPs, quality requirements and operational controls.
Education
Bachelor of Science (B.Sc.) - undefined
Shivaji University
KolhapurSkills
Team Leadership
People Management
SLA/KPI/TAT Management
Quality & Compliance
RCA and CAPA
Excel & MIS Reporting
Stakeholder Communication
Escalation Handling
Coaching & Performance Improvement
Work Allocation
SOP Adherence
Process Improvement
Microsoft Excel: Pivot Tables, VLOOKUP/XLOOKUP, IF, IFERROR, SUMIFS and COUNTIFS
Reporting: MIS, productivity tracking, quality reports and performance dashboards
Operations: SLA/KPI tracking, RCA, CAPA, escalation management and SOP compliance
Tools: Microsoft Word and PowerPoint
P&C; INSURANCE – FOUNDATIONAL KNOWLEDGE
- Policy issuance and documentation
- Endorsements and policy amendments
- Renewals and cancellations
- Coverage limits, deductibles and premiums
- Policy data accuracy checks
- SLA/TAT and exception handling
- Customer and stakeholder query resolution
Timeline
Process Associate
Tata Consultancy Services (TCS)
10.2022 - 10.2026
Bachelor of Science (B.Sc.) - undefined
Shivaji University