Sheshamma Sridhar
Trichy
Summary
Dynamic Process Associate with TCS, skilled in MS Excel and effective communication. Successfully enhanced process efficiency by analyzing key performance indicators and implementing corrective actions. Recognized for resolving customer inquiries promptly while ensuring quality assurance, demonstrating strong decision-making and multitasking abilities. Passionate about driving results and fostering team collaboration. Effective in people management tasks and acting as HR point of contact
Overview
3
3
years of professional experience
Work History
Process Associate
TCS
Chennai
08.2022 - Current
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Monitored performance metrics to measure process effectiveness.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Identified potential risks associated with processes and recommended corrective actions.
- Analyzed key performance indicators to identify effective strategies.
- Maintained accurate records of all transactions related to processes in accordance with company guidelines.
Education
MBA - General Studies
SASTRA UNIVERSITY
THANJAVUR08-2025
BCOM -
Bishop Heber College
Trichy, Tamilnadu12.2022
High School Diploma -
ST.LITTLE FLOWER
TRICHY06-2019
Skills
- MS Excel
- Typing
- Decision Making
- Conflict Resolution
- Multitasking capacity
- Team leadership
- Effective leadership and organizing skills
- Problem solving and Decision making abilities
- Work commitment
- Initiativeness
- Effective communication
- Team collaboration
- Production deadline management
- Client relationship management
- Quality assurance
- Efficient
- Flexible
- Creative
- Competent
- Thoughtful
- Experienced
- Sociable
- Detail-oriented
- Passionate
Positive Traits
- Self Motivated
- Punctuality
- Helping Tendency
- Truthfulness
- Never give up policy
Languages
- TAMIL, Native or Bilingual Proficiency
- ENGLISH, Full Professional Proficiency
Affiliations
- Best at people management related activities
Accomplishments
- Honored has a star of the month for 5 times in the process
Disclaimer
I hereby declare that the above information is true and I will prove to be worthy of your confidence and satisfaction.
Timeline
Process Associate
TCS
08.2022 - Current
MBA - General Studies
SASTRA UNIVERSITY
BCOM -
Bishop Heber College
High School Diploma -
ST.LITTLE FLOWER
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