Sandeep Dubey
Lucknow
Summary
Efficient Process Associate experienced in business process improvement and workflow management. Streamlined operations through data analysis and problem-solving, enhancing productivity and team collaboration. Committed to delivering high-quality results and adapting to new challenges in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Process Associate
Genpact
Lucknow
02.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Process Associate
HCL Technology
Lucknow
01.2023 - 02.2026
- Achieved performance targets such as response time, resolution rate, and customer satisfaction scores.
- Handled inquiries about products, services, billing, and technical issues, ensuring accurate and empathetic written communication.
- Resolved customer complaints efficiently and professionally.
- Drafted and maintained email templates for consistent, clear, and professional customer interactions.
- Monitored multiple chat sessions simultaneously, balancing efficiency with personalized responses.
- Resolved customer complaints with efficiency and professionalism, contributing to improved customer satisfaction.
- Escalated unresolved cases to higher support tiers, with complete documentation for smooth follow-up.
Executive in Operations
Superfast Multiservices Private limited
Lucknow
01.2022 - 09.2022
- Directed daily operations to enhance service delivery across departments.
- Implemented process improvements to streamline workflows and minimize delays.
- Led strategic initiatives to enhance operational efficiency across multiple service lines.
- Managed cross-functional teams to streamline project execution and coordination.
- Developed comprehensive training programs for new hires and existing staff.
Office Assistant
Sri chitragupta Associates
Lucknow
01.2021 - 02.2022
- Organized office files and documents to streamline access and retrieval.
- Prepared reports and presentations for client meetings to support effective communication.
- Managed daily office operations and maintained organized filing systems.
- Coordinated communication between departments and facilitated meetings for team collaboration.
- Assisted with scheduling appointments and managing calendars for senior staff.
Education
MBA - Finance and Human Resources
Vivekanand University
MeerutMaster of Arts - Sociology
CJSM University
KanpurB.SC - PCM
Dr.Ram Manohar Lohia Awadh University
AyodhyaSkills
- Customer service
- Customer relationship management
- Process improvement
- Regulatory compliance
- Project management
- Data organization
- Documentation accuracy
- Performance analysis
- Workflow optimization
- Data visualization
- Technical troubleshooting
- MS Office
- MS Word
- MS Excel
- Time management
- Critical thinking
- Quick decision-making
- Team collaboration
- Cross-functional coordination
- Conflict resolution
- Effective communication
- Planning
- Calm under pressure
- Attention to detail
- Analytical and critical thinking
- Problem solving
- Team management
- Team management
- MS office
- Analytical and critical thinking
Affiliations
- Volunteering
- Public speaking
- Tutoring
- Leadership
- Sports Player
- Teamwork
Certification
- Successfully completed CCC certification|Aug 2015
- Successfully completed O Level certification| 2017-18
- HCL Training and Staffing Services Pvt Ltd | OCT 2022
- Successfully completed HCL IT job certification| Jan 2023
Accomplishments
- Got gold medals in volleyball tournaments
- Secure 1st position in Counter-Strike Video Game
- Played cricket at State level
- Awarded as the best performer in RNR
- Awarded as the Operation Productivity Contest winner
- Awarded Kudos for achieving a 100% quality score across OP India and Belfast operations
Education and Training
other,other,other
DECLARATION
- I am confident in my ability to work as a leader or in a team, and I promise to work sincerely and prepare to do hard work while abiding by the rules and regulations of the organization
- I hereby declare that the information furnished above is true to the best of my knowledge
(Sandeep Dubey)
Languages
- Hindi
- English
Languages
English
First Language
Hindi
Advanced
C1
Timeline
Process Associate
Genpact
02.2026 - Current
Process Associate
HCL Technology
01.2023 - 02.2026
Executive in Operations
Superfast Multiservices Private limited
01.2022 - 09.2022
Office Assistant
Sri chitragupta Associates
01.2021 - 02.2022
MBA - Finance and Human Resources
Vivekanand University
Master of Arts - Sociology
CJSM University
B.SC - PCM
Dr.Ram Manohar Lohia Awadh University