Anup S Nair
Ernakulam
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
15
15
years of professional experience
Work History
Senior Operations Consultant
HTIC GLOBAL
ERNAKULAM
07.2024 - Current
- Managed customer relationships throughout the entire visa application process.
- Responded to inquiries from customers regarding visa requirements.
- Maintained up-to-date knowledge of immigration laws and regulations.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Customer Success Specialist
Databox
11.2020 - 06.2021
- Company Overview: www.databox.com
- Continually learning and exploring new features, updates and concepts of the application and implementing them for customers' success
- Ask questions and challenge the status quo while remaining focused on potential or existing users
- Www.databox.com
Operations Associate (Visa)
HTIC Global
Cochin
09.2018 - 05.2020
- Company Overview: https://hticglobal.com/
- Post sales management of clients application and resolution of any queries and issues!
- Guidance to new employees and handling high end unresolved issues!
- Internal promotion due to excellent rapport and product knowledge!
- Https://hticglobal.com/
Technical Software Application Support Analyst
Med e-Care Healthcare Software Inc.
Cochin
09.2014 - 02.2015
- Document software defects, using a bug tracking system, and report defects to software developers!
- Identify, analyse, and document problems with program function, output, online screen, or content!
- Answer user inquiries regarding computer software or hardware operation to resolve problems!
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities!
- Train users in the proper use of software!
Senior E- Support associate
POWERTECH call centre LLP
Bengaluru
07.2013 - 02.2014
- Company Overview: (Clear water technologies)
- E-mail support for client and client customers!
- Handling virtual currency for Tapjoy customers!
- Troubleshooting issues for apps owned by Tapjoy!
- (Clear water technologies)
Consultant Technical Support Executive Level 1 (0 index)
Sutherland Global Services: BPO
Cochin
02.2010 - 02.2011
- Non-voice (Chat Support) for Symantec Essential Horizon & Symantec Project Rookie!
- Installation and troubleshooting Symantec products on Windows Operating systems
- Outbound calls service for Disconnected and Pending issues!
- Answer general queries and resolve technical issues through remote sessions
- (Remote Access/Remote Desktop)!
Education
Bachelor of Computer Applications -
Sgvu sURESH gYAN viHAR uNIVERSITY
06-2023
Bachelor of Technology - EEE
Cpchin University of Science And Technology
Skills
- Value stream mapping
- Workforce planning
- Cost reduction
- Operational excellence
- Logistics management
- SOP development
Timeline
Senior Operations Consultant
HTIC GLOBAL
07.2024 - Current
Customer Success Specialist
Databox
11.2020 - 06.2021
Operations Associate (Visa)
HTIC Global
09.2018 - 05.2020
Technical Software Application Support Analyst
Med e-Care Healthcare Software Inc.
09.2014 - 02.2015
Senior E- Support associate
POWERTECH call centre LLP
07.2013 - 02.2014
Consultant Technical Support Executive Level 1 (0 index)
Sutherland Global Services: BPO
02.2010 - 02.2011
Bachelor of Computer Applications -
Sgvu sURESH gYAN viHAR uNIVERSITY
Bachelor of Technology - EEE
Cpchin University of Science And Technology
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