Anup Thakur
Noida
Summary
Inclusive training expert with a focus on creating and delivering workshops that drive engagement and learning. Skilled in stakeholder management and cultivating interactive environments. Demonstrated success in motivating diverse groups toward tangible outcomes.
Overview
11
11
years of professional experience
Work History
MIS Sr. Analyst and Trainer
Tech Mahindra Ltd.
Noida
08.2025 - Current
- Created and analyzed training reports for Flipkart processes to guide decision-making.
- Streamlined workflow processes, increasing team productivity through efficient strategies.
- Developed and maintained advanced MIS dashboards and reports using Excel, Power BI, and SQL.
- Automated reporting processes, reducing manual effort while enhancing data accuracy.
- Generated ad-hoc reports addressing specific business needs to support strategic initiatives.
- Collaborated with cross-functional teams to identify improvement areas and enhance operational efficiency.
- Nurtured strong client relationships, ensuring satisfaction while exceeding expectations.
MIS Sr. Analyst and Trainer
DishTV India Ltd.
Noida
09.2015 - 11.2021
- Created and managed comprehensive training reports for pan-India operations.
- Served as subject matter expert, offering specialized knowledge and guidance.
- Conducted thorough reviews of databases to enhance data accuracy by identifying inconsistencies.
- Led development and distribution of daily, weekly, and monthly performance reports.
- Collaborated with department heads and clients to clarify reporting requirements and resolve challenges.
- Designed interactive dashboards to monitor key performance indicators.
- Developed custom management information system reports aligned with strategic objectives.
- Provided training and mentorship to ensure content accuracy and project collaboration.
Process Trainer & WFM Specialist
Aegis Customer Support Service Limited
Kolkata
09.2015 - 11.2021
- Created training and refresher plans for new hires and existing employees to enhance skillsets.
- Formulated strategies to achieve training KPIs and meet client expectations.
- Trained L2 desk staff for 19 months following 9 months on L1 desk.
- Managed real-time challenges and queue under Flipkart process.
- Collaborated with clients to resolve call volume issues and manage real-time operational challenges.
- Produced real-time reports to support operations department in performance enhancement.
Education
B.Com -
Sikkim Professional University
Higher Secondary - West Bengal Council of Higher Secondary Education
Adarsha Madhyamik Vidyalaya
Dum DumDum Dum
Secondary - West Bengal Board of Secondary Education
Andal Mahabir High School
Skills
- Performance analysis and reporting
- Dashboard creation
- SQL proficiency
- Power BI expertise
- Tableau visualization
- Advanced Excel functions
- Excel proficiency
- Sales analysis in SAP
- Training development
- Team collaboration
- Effective communication
- Interpersonal skills
- Client management
- ChatGPT utilization
Accomplishments
- Single-handedly managing the above tasks, I was recognized by higher management.
- Achieved '0' escalations from sites on my project.
- Created and delivered highly effective training programs.
- Extensive expertise in my specific field.
- Have been awarded special recognition in RNR.
Languages
- Hindi
- English
- Bengali
Personal Information
- Title: Training MIS Sr. Analyst
- Date of Birth: 11/28/94
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Pursuing Master Classes
- Tableau
- ChatGPT
- Micro Excel
Timeline
MIS Sr. Analyst and Trainer
Tech Mahindra Ltd.
08.2025 - Current
MIS Sr. Analyst and Trainer
DishTV India Ltd.
09.2015 - 11.2021
Process Trainer & WFM Specialist
Aegis Customer Support Service Limited
09.2015 - 11.2021
B.Com -
Sikkim Professional University
Higher Secondary - West Bengal Council of Higher Secondary Education
Adarsha Madhyamik Vidyalaya
Secondary - West Bengal Board of Secondary Education
Andal Mahabir High School