Anupa Singh

Customer Relationship Management

Customer Relationship Manager And C- SAT

8 2021 - Current

Worked with Goofy Tails Pvt Ltd and Sales and Marketing Team departments to facilitate communication and deliver personalized solutions to customers.
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas; Have 300+ monthly subscriber for meals for pets generating revenue of 7 lakh per month .
Drove store revenue by offering customers accessories and related purchases to complete selections.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Informed customers of promotions to increase sales productivity and volume.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Built and maintained relationships with new and existing clients while providing high level of expertise.
Participated in staff meetings to discuss innovative strategies to improve services.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Developed customer surveys to measure customer satisfaction and identify areas of improvement.
Developed and managed relationships with vendors to establish cost-effective products and services.
Monitored customer feedback and generated reports to identify areas of improvement.
Participated in industry events and trade shows to promote products and services; PET FED 2022