Anupam KM
Bangalore
Summary
Dynamic professional with a proven track record at NoBroker Technologies, excelling in CRM management and stakeholder relationships. Expert in data analysis and visualization, coupled with exceptional communication skills, I've driven significant business improvements. Specialized in transforming customer data into actionable insights, enhancing decision-making and operational efficiency.
Overview
5
5
years of professional experience
Work History
Manager - CRM
NoBroker Technologies Solutions Pvt Ltd
07.2020 - 07.2024
- Solely managed client data and business reporting while maintaining consistent team performance
- Built and maintained strong stakeholder relationships, collaborating with Developers and Operations teams
- Verified and maintained client data, resolving discrepancies and documenting details
- Independently prepared risk analysis reports for customers and presented them to management
- Generated business, revenue, and customer engagement reports
- Analyzed data to identify trends and provided actionable insights for decision-making
- Conducted quality checks, introduced new processes, and facilitated team training
- Prioritized stakeholder-requested initiatives and addressed service delays or issues
Senior Associate - Customer Acquisition
BlackBuck Logistics
12.2019 - 04.2020
- Expanded business in the Western European market by identifying demand and creating supply
- Generated leads and conducted market analysis for logistics demand and supply
- Implemented cold calling and email marketing strategies to drive customer acquisition
- Developed client service policies, procedures, and standard operating processes
- Analyzed data, planned monthly business activities, and conducted reviews with stakeholders
- Conducted audits and established standard operating procedures for new business ventures
Assistant Manager - Business Development & Client Relations
Volantis Technologies Pvt Ltd
06.2019 - 12.2019
- Monitored and analyzed team performance, implementing strategies for continuous improvement
- Collaborated with stakeholders to develop solutions for complex business challenges
- Trained new employees on protocols and customer service standards
- Planned, implemented, and executed new business processes independently
- Generated sales and operational reports to inform business strategies
Education
MBA -
IBS Hyderabad
06.2019
B. Com -
St. Anne's Degree College
05.2017
Skills
- Verbal and Written Communication
- Proficient in Word, Excel, PowerPoint, and Outlook
- Exceptional stakeholder management
- Operations management
- Expertise in client communication and escalation handling
- Strong analytical and critical-thinking skills
- Effective time management and proactive work approach
- Proficient in data analysis and visualization
- Customer assessment proficiency
- Excellent problem-solving abilities
- Customer relationship management (CRM)
- Documentation and reporting
Hobbies and Interests
- Dancing
- Adventure Sports
- Event organizing
- Cooking
Timeline
Manager - CRM
NoBroker Technologies Solutions Pvt Ltd
07.2020 - 07.2024
Senior Associate - Customer Acquisition
BlackBuck Logistics
12.2019 - 04.2020
Assistant Manager - Business Development & Client Relations
Volantis Technologies Pvt Ltd
06.2019 - 12.2019
MBA -
IBS Hyderabad
B. Com -
St. Anne's Degree College
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