Summary
Overview
Work History
Education
Skills
Current Location
Personal Information
Languages
Timeline
Generic
Anupam Kumar

Anupam Kumar

New Delhi

Summary

  • Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.
  • Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
  • Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Overview

8
8
years of professional experience

Work History

Sr. Associate

Concentrix
04.2019 - 02.2024
  • {My work responsibility was to help the customers (USA) in understanding their bills of Sprint/T-Mobile telecom services and along with that our goal is to initiate & find the opportunity to sale new products/services to the customer to generate our revenue.}

Associate

Convergys
11.2017 - 03.2019

Working with Convergys as Service Associate.

{My work responsibility was to help the customers in understanding their bills of AT&T billing services and also help them to provide more benefits of making use of more services.

And along with that our goal is also to up-sale more products as DTV, Landlines,Mobile devices and streaming apps subscriptions in such a way so that they will use these and also help us to generate the revenue.}

Associate

Echo India managed services
08.2016 - 11.2017

My responsibility was to generate water bills for the

water users of United Kingdom based on the consumptions and meter reading provided in the documents shared by South Staffordshire Water company reader. The bills were generated on their own software. The bills get printed in UK itself after verification and distributed among the concerned users in mails.

Education

MBA -

KIIT College of Engenering
Gurgaon
09-2014

B.Com( Commerce ) -

Ram Lal Anand College, Anand
08-2012

Skills

  • Good Communication Skill
  • Good Knowledge Of Accounts & Computer
  • Decision-Making
  • Customer Needs Assessment
  • Account Management
  • Customer Relationship Management
  • Product Sales

Current Location

New Delhi

Personal Information

  • Total Experience: 6 Years 6 Months
  • Date of Birth: 12/16/1992
  • Gender: Male
  • Marital Status: Married

Languages

  • Hindi
  • English

Timeline

Sr. Associate

Concentrix
04.2019 - 02.2024

Associate

Convergys
11.2017 - 03.2019

Associate

Echo India managed services
08.2016 - 11.2017

MBA -

KIIT College of Engenering

B.Com( Commerce ) -

Ram Lal Anand College, Anand
Anupam Kumar