ANUPAM KUMAR PRASAD
Greater Noida
Summary
Operations leader with extensive experience in client relationship management and team development, consistently driving performance and achieving service goals. Skilled in problem-solving and operational planning, ensuring high-quality outcomes in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Assistant Manager - Operations
Achievers MD
NOIDA
04.2024 - Current
- Handling 5 clients with different specialties
- Delivering faultless client care through regular and clear communications and account development
- Daily, Weekly, and Monthly reporting to client
- Worked with cross-functional teams to achieve goals
- Prioritized and organized tasks to efficiently accomplish service goals
- Assisted with hiring, training, coaching and developing staff members
- Managing day-to-day operations - Reports, Team production, Team Quality
- Main point of contact for clients regarding complaints, queries, and account issues
- Client handling: Client Emails, Client Calls, and Meeting Client SLAs
- Shrinkage and Attrition Control
- Capacity Management & Team handling
Sr. Team Leader - Operations
Achievers MD
NOIDA
03.2023 - 03.2024
- Handling 4 clients with different specialties, assisting management in the hiring process & new team members training, delivering faultless client care through regular & clear communications & account development, acted as main POC for clients regarding complaint, queries & account issues, client handling - meeting client SLA, handling denial handling, handling eligibility & benefits verification, managing day to day operations, documentation of SOP, daily, weekly & monthly reporting to client, team production & quality, OON negotiations.
Sr. Team Leader - Operations
IEnergizer
Noida
04.2022 - 03.2023
- Handled LOB with headcount of ~40 users, client handling & emails, successfully built & maintained long lasting client relationships, handling eligibility & benefits verification, managing day to day operations, daily, weekly & monthly reporting to client, team production & quality.
Team Leader - Operations
IEnergizer
Noida
03.2021 - 03.2022
- Handled LOB with headcount of 20+ users, successfully built & maintained long lasting client relationships, handling eligibility & benefits verification, managing day to day operations, documentation of SOP, daily, weekly & monthly reporting to client, team production & quality, client calls & emails.
Sr. Claims Associate - AR
Achievers MD
Noida
12.2019 - 02.2021
- Denial handling, insurance & eligibility verification, patient calling (inbound & outbound), appointment scheduling.
Team Manager - Operations
eMDs India
Noida
11.2019 - 11.2019
- Handled a team of 33 advisors, denial handling team, insurance verification team, patient scheduling/appointment scheduling, eligibility & verification, patient calling (inbound & outbound), Rx validation, shrinkage & attrition control, client reporting & calls.
Team Coach - Operations
eMDs India
Noida
10.2018 - 10.2019
- Handled a team of 33 advisors, denial handling team, insurance verification team, patient scheduling/appointment scheduling, eligibility & verification, patient calling (inbound & outbound), Rx validation.
Sr. Associate - AR
eMDs India
Noida
08.2017 - 09.2018
- Denial handling, insurance & eligibility verification, patient calling (inbound & outbound).
Education
BA -
SVSU
05.2022
12th -
KIIT
10.2012
10th -
RKRPS
10.2010
Skills
- PROBLEM SOLVING & CRITICAL THINKING
- PRIORITY MANAGEMENT
- TEAM WORK & ATTENTION TO DETAIL
- OPERATIONAL PLANNING
- GOAL DEVELOPMENT PLANNING
- ISSUE RESOLUTION
- FLEXIBILITY & GOOD COMMUNICATION SKILLS
Custom
- ENGLISH
- HINDI
- ORIYA
Personal Information
Accomplishments
- Star Performer - AR Associate in eMDs in a row for 5 times
- Star Performer - Team Leader in Ienergizer for 3 times
Timeline
Assistant Manager - Operations
Achievers MD
04.2024 - Current
Sr. Team Leader - Operations
Achievers MD
03.2023 - 03.2024
Sr. Team Leader - Operations
IEnergizer
04.2022 - 03.2023
Team Leader - Operations
IEnergizer
03.2021 - 03.2022
Sr. Claims Associate - AR
Achievers MD
12.2019 - 02.2021
Team Manager - Operations
eMDs India
11.2019 - 11.2019
Team Coach - Operations
eMDs India
10.2018 - 10.2019
Sr. Associate - AR
eMDs India
08.2017 - 09.2018
BA -
SVSU
12th -
KIIT
10th -
RKRPS
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