Anupam Rajendra Shukla
Kalyan
Summary
I would like to work in organization that provides me an opportunity to work in a challenging, team-oriented environment.
Overview
14
14
years of professional experience
Work History
Senior Technical L2 Engineer
ProTechmanize Solutions Pvt. Ltd.
04.2019 - Current
- Company Overview: Hitachi System Micro Clinic Pvt.Ltd./ www.hitachi-systems-mc.com
- Core level troubleshooting in CLI and GUI
- I have done the DC and DR server concept for disaster recovery or backup
- Cluster created for devices sync
- Worked on various IronPort devices like: - C390; C690; C695
- Worked on Hybrid environment like Microsoft O365; Exchange server, IceWarp, IronPort, Falconide/Netcore, Pepipost
- Implementation and Migration I have done the complete IronPort implementation and mail flow migration from existing IronPort devices to new IronPort devices
- Raised the case to Cisco TAC
- DKIM, SPF, DMARC worked on these record creation on public DNS
- Handle the Linux server for SMTP servers
- Licenses activation on server
- Troubleshoot related email delivery issue Incoming/Outgoing
- Troubleshoot and resolved technical issue relating to Office 365 & IceWarp Server
- Handling Priority 1/2 related issues/escalations during shift
- Upgrade the IceWarp version to fix the vulnerability
- Do the OS patching on Linux and Windows server as IceWarp application
- Migration also done by CSV file on O365
- Resolve the technical issues with Office 365 Application and services
- Hitachi System Micro Clinic Pvt.Ltd./ www.hitachi-systems-mc.com
L1 NOC Server Engineer
Kalyx Infotech Pvt Ltd.
08.2015 - 03.2019
- Company Overview: http://www.kalyxinfotech.com
- Analyzed and resolved technical issue relating to Office 365
- Administration and providing support to the client for Email Related Issues
- Raise the ticket with Microsoft support related, if required
- Troubleshoot Active Directory - user account access, and permission issue
- Assign Mailbox delegation Role in Office365, Like Send as, Send on Behalf and Full Access
- Work on Vulnerability opens points to analyses impact before closing points
- Multiple accounts under one profile to access emails and shared resources
- Create connector and validate
- Ability to analyze and resolve issues in real time
- Assist Service Desk and account management staff with troubleshooting server and client-side issues for end users including document the solution
- Creating and managing transport rule in Office365
- Managing Active Sync and configure mail on mobile
- Handling Priority 1/2 related issues/escalations during shift
- Troubleshooting AD related issue like Dir-sync replication with Office365
- Day to day work Mailbox creation & deletion, Password reset, EOP rules/policy creation, troubleshooting etc
- Http://www.kalyxinfotech.com
System Executive
First Flight Pvt Ltd.
04.2014 - 08.2015
- Company Overview: https://www.firstflight.net
- Providing e-mail solution using MS-Outlook and Outlook Express & OWA
- CISCO CES Monitoring & Troubleshooting (for Inbound Mail Flow)
- Maintained detailed technical documentation of messaging SOP's for Support Team
- Working in a team orientated environment (24/7 Support)
- Providing telephonic & remote support, when needed to other branches of the company (World Wild Support)
- Https://www.firstflight.net
Hardware & Networking Engineer (Field Eng.)
Express IT Solution
05.2012 - 09.2013
- Desktop Laptop Repair & Services
- CCTV Installation Services
- Maintaining the Inventory of all PCS, Printers, servers & IT Assets
- Providing e-mail solution using MS-Outlook and Outlook Express
- Installing & configuring LAN network equipment's like Switches, Hubs, Printers
Support Engineer
Multilink PVT LTD
08.2010 - 03.2011
- Company Overview: http://www.multilinkcomputers.in/
- Handling & Troubleshooting Odin Servers for BSE, NSE, & MCX & NCDEX Clients.
- Software Support for Windows XP/7/8, Microsoft office, mails Etc
- Trouble shooting for all PC problems
- Maintaining the Inventory of all PCS, Printers, servers & IT Assets
- Providing e-mail solution using MS-Outlook and Outlook Express
- Experiences with Workgroup and Domain users
- Checking & Maintaining Daily Call Reports, Inventory Details
- Http://www.multilinkcomputers.in/
Technical Support Engineer
Caretel InfoTech Limited
08.2010 - 03.2011
- Company Overview:
- Checking & Maintaining Daily Call Reports
- Worked as MTNL ISP broadband and resolved technical issues
- Provided Support through Phone and Remotely
- Worked on MTNL Broadband Software portal
- Installing and Configure Broadband Router and resolved any related Technical issues
- Www.caretelindia.com
Education
MBA-IT -
APS University
01.2023
BCA -
Vinayaka Missions University
01.2012
HSC -
Bhopal University
01.2009
SSC -
Bhopal University
01.2007
Skills
Linux
IceWarp server
Microsoft 365 Administrator
Microsoft Intune
Exchange server
Cisco IronPort Email Gateway Security
Active Directory
Bulk mailing server Falconide & Netcore
Hardware & Networking
Technical Education
- JCHNP, Jetking, 2011, A+
- CCNA RW & CCNA SECURITY, Nettech India, 2015, A+
- RHCSA & RHCE, Network Nuts, 2024, Training Completed
- AD-MIGRATION, Attari Classes, 2024, Training Completed
Personal Information
- Date of Birth: 09/15/89
- Nationality: Indian
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Marathi
Intermediate (B1)
References
- Mr Shrikant, Sr. IT-Manager (IDFC Client Manager), shrikant.rasal@idfcfirstbank.com, 7700944423
- Urmeela Neharkar Ma'am, Project Manager Protechmanize, urmeela@protechmanize.com, 8657538628
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Senior Technical L2 Engineer
ProTechmanize Solutions Pvt. Ltd.
04.2019 - Current
L1 NOC Server Engineer
Kalyx Infotech Pvt Ltd.
08.2015 - 03.2019
System Executive
First Flight Pvt Ltd.
04.2014 - 08.2015
Hardware & Networking Engineer (Field Eng.)
Express IT Solution
05.2012 - 09.2013
Support Engineer
Multilink PVT LTD
08.2010 - 03.2011
Technical Support Engineer
Caretel InfoTech Limited
08.2010 - 03.2011
MBA-IT -
APS University
BCA -
Vinayaka Missions University
HSC -
Bhopal University
SSC -
Bhopal University
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