Summary
Overview
Work History
Education
Skills
Timeline
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SHIJIN M R

Technical Support Engineer
TRIVANDRUM

Summary

I AM EXPERIENCED PROFESSIONAL WITH A PASSION FOR CONTRIBUTING TO ORGANIZATIONAL GROWTH. I AIM TO UTILIZE MY EXPANDING KNOWLEDGE TO BOLSTER TEAM UNDERSTANDING AND FURTHERMENT. I AM EGER TO JOIN AND GROW WITH THE TEAM, DEMONSTRATING A ROBUST PASSION FOR SUSTAINED PROFESSIONAL DEVELOPMENT.

Overview

9
9
years of professional experience

Work History

L2 TECHNICAL SUPPORT ENGINEER

Flytxt Mobile Solutions Pvt Ltd
Trivandrum
08.2019 - Current

Description:

Flytxt is a product based company. Product NEON-dX does package analytics, artificial intelligence, and automation into one out-of-the-box, easy to use integrated marketing cloud platform that integrates seamlessly with the CRM environment of the client. It is designed to learn, predict, recommend and act in real-time, allowing enterprises’ marketing teams to easily and efficiently plan and execute upsell, cross-sell and retention campaigns to generate measurable revenue uplift.

TECHNOLOGIES USED: Linux, Hadoop, NGINX, Mesos, Marathon, Docker Containers, Chronos

Project: Zain -KSA, Zain-BH, Ooredoo qatar, MTN, Hutch indonesia, vodafone, Orange , Etisalat, Roshan, Zamtel.

Responsibilities:

  • MANAGED SERVER COMPONENTS ENSURING OPTIMAL RUNNING CONDITIONS.
  • LED A 15-MEMBER TEAM, MANAGING DAILY ACTIVITIES, MONITORING PLATFORM HEALTH, AND ENSURING WORK MEETS AGREED SERVICE LEVELS.
  • PREPARED WEEKLY REPORTS (OPERATIONS, PROBLEMS, SHIFT ROSTERS) AND MANAGED THE OTRS TICKETING SYSTEM.
  • PREPARED TDD (TECHNICAL DESIGN DOCUMENT) AND MOP (METHOD OF PROCEDURE) FOR ALL INCIDENTS/ISSUES, ENSURING SLA COMPLIANCE AND RESOLVING ESCALATED ISSUES WITHIN MTTR.
  • PROACTIVELY IDENTIFIED PLATFORM FAILURES, COLLABORATED WITH L2/SDM, AND INTRODUCED INNOVATIVE IDEAS FOR IMPROVEMENT.
  • TOOK OWNERSHIP OF ESCALATED ISSUES, ENSURING TARGETS WERE MET AND FOSTERING COLLABORATION ACROSS TEAMS.
  • IMPLEMENT BEST PRACTICES FOR PRODUCT SECURITY, SERVICE DELIVERY, AND OPERATION.
  • PREPARE TDD (TECHNICAL DESIGN DOCUMENT).
  • MONITORED PERFORMANCE ISSUES AND ENSURED PLATFORM HEALTH.
  • PERFORMED FULL PLATFORM SERVER MAINTENANCE FOR CLIENTS DURING DOWNTIME.
  • RESOLVED ESCALATED ISSUES AND CONDUCTED COMPLETE SERVER MAINTENANCE.
  • RESOLVED INCIDENT TICKETS WITHIN SLA TIMEFRAMES.
  • MASTERED TOOLS SUCH AS HADOOP, MESOS, AND CRONTAB TO ENHANCE OPERATIONAL EFFICIENCY.
  • ENSURED PLATFORM HEALTH USING MONITORING TOOLS INCLUDING NAGIOS, YARN, TOP, VMSTAT, AND MESOS.

JUNIOR SYSTEM ADMINISTRATOR

NDimensionZ Solutions Pvt Ltd
10.2016 - 08.2019

Description:

NdimensionZ offers a wide range of IT services including data center management, IT consulting, software development, digital marketing, and cybersecurity solutions. They also specialize in areas like Big Data Analytics, ERP solutions, and DevOps services, and have expertise in mobile application development, web development, and e-commerce solutions

TECHNOLOGIES USED: Big Data Analytics, and Cloud Computing,Python Django,Artificial Intelligence (AI),Power BI,DevOps

  • PROVIDES COMPREHENSIVE DATA CENTER AND LINUX SUPPORT.
  • MONITOR SERVER HEALTH AND PERFORMING REGULAR MAINTENANCE TASKS.
  • OS INSTALLATION AND CONFIGURATION.
  • USER MANAGEMENT (PASSWORD, PERMISSION).
  • DELIVERS USER MANAGEMENT AND CLIENT SUPPORT VIA TICKET AND CHAT.
  • PROVIDES COMPREHENSIVE DATA CENTER AND LINUX SUPPORT.

Education

Bachelor of Arts - Bachelor of Computer Application

Marian College
Kuttikanam
04.2001 -

Skills

  • RedHat Certified Systems Administrator – RHEL7 (150-133-528)

  • Linux

  • Incident Management

  • AWS Solutions Architect Associate

  • Configuring and managing EC2 instances

  • Management of Elastic Block Storage

  • Configuring Elastic Load Balancing, Auto Scaling, Network & Security

  • Managing Amazon Virtual Private Cloud (VPC)

  • Amazon Route 53

  • Setup of Storage and Content Delivery Services

  • Managing Security and Identity Management Services

  • Managing Database Services

  • Management Tools-Cloud Watch, Cloud Formation

  • Managing Application Services-SES, SQS, SNS

Timeline

L2 TECHNICAL SUPPORT ENGINEER

Flytxt Mobile Solutions Pvt Ltd
08.2019 - Current

JUNIOR SYSTEM ADMINISTRATOR

NDimensionZ Solutions Pvt Ltd
10.2016 - 08.2019

Bachelor of Arts - Bachelor of Computer Application

Marian College
04.2001 -
SHIJIN M RTechnical Support Engineer