OMKAR JAYAVANT SAPAT
Shahapur, Thane
Summary
Results-driven IT Support Engineer with 2+ years in IT infrastructure support and logistics operations. Specializes in troubleshooting hardware, software, and network issues while managing IT assets and ensuring timely ticket resolution. Proficient in MS Excel for effective reporting and data management.
Overview
7
7
years of professional experience
Work History
L2 Technical Support Engineer
Flipkart Pvt.Ltd. Bhiwandi
01.2023 - Current
- Provide L1 support for desktops, laptops, printers, and network devices.
- Troubleshoot LAN/WAN issues including IP conflicts and slow connectivity.
- Manage Active Directory users, permissions, and password policy.
- Install, configure and maintain Windows-based systems and applications.
- Provide remote support using RDP, AnyDesk, and TeamViewer.
- Coordinate with ISP for WAN outages and bandwidth issues.
- Maintain IT asset inventory and track device allocation.
- Ensure 95%+ ticket closure within defined ITIL SLA timelines.
- High-Volume Throughput: Oversee the reverse logistics supply chain for Maharashtra (West Zone), managing a daily processing capacity of 600,000 shipments.
- Fleet Orchestration: Ensure 100% on-time vehicle placement for a fleet of 100+ local, zonal, and national vehicles, maintaining strict adherence to destination cut-off schedules.
- Cross-Functional Synergy: Lead daily coordination between Linehaul (LH) and Warehouse teams to ensure seamless connectivity for 6L units across the transport network.
Executive (DEO)
Imagine marketing pvt ltd (Boat)
01.2021 - 01.2022
- Handled picking and packaging operations for ecommerce logistics.
- Maintained 0% inventory variance through accurate stock reconciliation.
- Performed logistics transactions in SAP system.
- Generated daily dispatch and MIS reports using MS Excel.
- Managed monthly system vs physical stock reconciliation.
- Resolved day-to-day operational and system-related issues.
Executive (DEO)
DB Schenker India Pvt. Ltd.
01.2020 - 01.2021
- Maintained daily inbound and outbound shipment data in MS Excel.
Education
B.Sc. - Information Technology
V.P.M. College, Kinhavali
Kinhavali01-2020
HSC - Science
P.S. Deshmukh Eng. Med. School & College
Shahapur01-2017
SSC - undefined
M.V Anad
Shahapur01-2014
Skills
Ubuntu configuration
Office 365 administration
Remote Support: RDP, AnyDesk, TeamViewer
Networking troubleshooting
Network tools: ping, tracert, ipconfig, nslookup
Peripheral device management
Inventory control systems
Hardware configuration
Software installation
IT process documentation
Root cause analysis
Support management
OTHER
- Basic of Computer Language:- C,C++,HTML,PYTHONE
- Knowledge of MS Office
- SAP user
- English Typing
Timeline
L2 Technical Support Engineer
Flipkart Pvt.Ltd. Bhiwandi
01.2023 - Current
Executive (DEO)
Imagine marketing pvt ltd (Boat)
01.2021 - 01.2022
Executive (DEO)
DB Schenker India Pvt. Ltd.
01.2020 - 01.2021
SSC - undefined
M.V Anad
HSC - Science
P.S. Deshmukh Eng. Med. School & College
B.Sc. - Information Technology
V.P.M. College, Kinhavali