SATISH PAILA
Bangalore
Summary
Experienced IT specialist proficient in virtualization technologies, boasting over 6.5 years of hands-on experience in VMware administration. Demonstrates expertise in installing, configuring, and administering VMware ESXi, VMware vCenter Server, SRM, vSphere Replication, vROps, and vSAN infrastructure. Proficient in utilizing DevOps tools such as Ansible, Terraform, and Bash scripting for automation. Possesses strong troubleshooting skills, adept at resolving complex issues to optimize system efficiency and reliability. Currently employed as a Technical Support Engineer 2 at Broadcom, providing proactive support for various VMware products utilizing Skyline.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Engineer L2
Broadcom
Bengaluru
06.2022 - Current
- Providing Proactive Support for supported VMware products using Skyline
- Delivering roadmaps & evaluations aimed at outlining future steps and result driven strategies
- Provide solution recommendations and review best practices to pinpoint opportunities for enhancing performance
- Streamline operations to ensure they align with specific technology objectives and priorities
- Designing and implementing the automation activities which reduces the toil and time saving to the customers
- Communicating the issues proactively with customers and troubleshooting the issues for various VMware products (ESXi, vCenters, vROPS, NSX, VRA)
- Creating monthly reports of various critical findings and sharing and having a discussion with customers globally
- Administration, Management and Upgradation of Skyline
- Creating MOPs (step by step process) for troubleshooting various findings
- Analysing the service requests of customers and provide solutions based on proactive findings through Skyline
- Analysing logs and suggest the findings based on lumberjack tool
- Proactive findings like PSOD issues, Upgrade suggestions are pointed out using Skyline
- Joining calls with customer and assist with the troubleshooting of the service requests
- Working with customers on reactive Service requests and troubleshooting them to resolve
- Reviewing the quarterly, yearly SRs for each customer and providing details analysis by comparing the SRs with Skyline findings which avoids the issues proactively
- Basic troubleshooting through CLI for VMware Products
- Providing KT to interns, New Joiners
- Reviewing VMware KB article PRs
- Creating/Documenting confluence pages with known issues
- Worked under Agile environment and well aware of Agile methodologies and principles.
Technical Support Engineer L2
Rockwell Automation
Noida
05.2021 - 06.2022
- Automating the VMware infrastructure with ansible, shell and PowerCLI scripts to reduce the toil
- Automating the repetitive tasks/issues reported by clients
- Upgrading the VMware appliances with latest patches and security vulnerabilities using Devops tools ansible, PoweCLI
- Upgrading iLO/System ROM firmware of ESXi hosts (HP, DELL, Cisco)
- Administration of Servers placed at different regional locations through ILO, CIMC, iDRAC, EMC Remote Management
- Deploying new hardware to ESXi hosts as per customer requests and adding additional hardware to the existing hosts
- Remote administration of servers for any issues related to Microsoft Windows operating system and working with Microsoft Support when required
- Monitoring the Servers alerts through Uptime, SolarWinds and troubleshooting the alerts
- Troubleshooting of Failed Backups using Symantec client Exec 10 to 12.5, VERITAS NetBackup utility and VEEAM
- Troubleshoot Performance, Availability, Full and differential Data backup Jobs issue on Windows Server 2K3,2K8,2K12 and 2K3 R2,2K8 R2,2K12 R2
- Maintaining incident reports regarding repetitive issues and escalate the issue to maintain a stable environment
- Joining P0/P1 calls and troubleshooting proactively within SLA
- Working with vendors (VMWare, Cisco, Dell, HP, Veritas) in troubleshooting the issues.
VMware Cloud Administrator
Rackspace Technology
Gurgaon
09.2019 - 05.2021
- Creating, Maintaining, Upgrading and Automating the VMware infrastructure(ESXi, VSAN, NSX, vCenter, SRM, vSphere Replication, Zerto) Automating the infrastructure (Basic tasks) with shell and powercli scripting to reduce the toil
- Upgrade of ESXi 6.0 , 6.5 hosts including both Standalone and Cluster servers to ESXi 6.5 or 7.0 using Update Manager and Manually
- Administration of Servers placed at different regional locations through ILO, Remote Management
- Troubleshooting the hardware issues of the Hypervisors of 5.5, 6.0 & 6.5 Environments, backup failure tickets
- Working on vROps to monitor the alerts on vCenter objects and generating reports
- Remote administration of servers for any issues related to Microsoft Windows operating system and working with Microsoft Support when required
- Monitoring the Servers alerts through Core, Encore and troubleshooting the alerts
- Working on Request, Incidents, change and task through Encore tool
- Building Usage Meters and adding customers to the usage meter
- Patching servers (Client Machines) with latest hotfixes, security updates and remediate software distribution failures and to eliminate the problems that cause those failures through WSUS
- Deploy and configure SRM and vSphere replication appliances
- Planning and upgradation of vROps to v8.1.1
- VROps POC specifically for the Monitoring purpose
- Documentation of the process by creating runbooks and wikis.
VMware Analyst
HCL Technologies
Noida
04.2017 - 08.2019
- Troubleshooting issues of VMware infrastructure
- Upgrade of ESXi 5.5 hosts including both Standalone and Cluster servers to ESXi 6.0 using Update Manager and Manually
- Creating Baselines and upgrading the Patches using VMware Update Manager
- Upgrading iLO/System ROM firmware of ESXi hosts (HP DL and BL servers (Gen 7, 8, 9 & 10), Dell Servers(PowerEdge FC 630))
- Monitoring the ESXi hosts and VMs using VROPs
- Remote administration of Physical and virtual servers through RDP, ILO, V-centre client at different regional locations
- Remote administration of servers for any issues related to Microsoft Windows operating system 2K3,2K8,2K12 and 2K3 R2,2K8 R2,2K12 R2 and working with Microsoft Support when required
- Updating servers (Client Machines) with latest hotfixes, security updates and remediate software distribution failures and to eliminate the problems that cause those failures through WSUS
- Troubleshooting of Failed Backups and maintaining reports for Data Backup using Symantec client Exec 10 to 12.5 and VERITAS NetBackup utility
- Maintaining incident reports regarding repetitive issues and escalate the issue to maintain a stable environment Working on Expansions of Disks, CPU and Memory of Virtual Servers through V-Centre client as per client requests
- Monitoring and Working on Request, Incidents, change and task through Iris tool and closing calls within the defined SLA
- Creating runbooks and documenting known issues.
Education
MBA - Data Science
Manipal University
Jaipur 08-2024
B.Tech - Electrical, Electronics And Communications Engineering
Acharya Nagarjuna University
Guntur04-2016
Intermediate - Mathematics, Physics & Chemistry
Narayana Junior College
Nellore04-2012
High School Diploma -
S.F.S School
Srikakulam04-2010
Skills
- VMware & ESX/ESXi Server, VMware vSphere Installation & Configuration
- Planning and Designing virtual infrastructure
- Implementation, Testing and Deployment , Patching, Upgrading of VMware Infrastructure, Virtual Storage
- Creation, Management and Configuration of Virtual Machines, Clone and Templates
- Created DRS and Custom roles for users and Administrators ,High availability
- Clustering
- VMotion, Storage Vmotion
- Server Consolidation with VMware Converter
- Managing Tasks, Events and Alarms
- Linux (Ubuntu, CentOS), Windows(2003,2008, 2012, 2016)
- Ansible, Chef
- VMWare SDDC, VCF, AWS
- PowerCLI, Powershell
- Python
- Git
- Jenkins, Gitlab pipelines
- Netcool, SolarWind, Core, GSL, WOLKEN, VROPs
- SHD, Lumberjack
Certification
- VMware Certified Professional Data Center Virtualization 2020 (VCP-DCV), 08/29/2020
- Java SE6 Programmer from ORACLE University, 07/04/2016
Scholastic Achievements
- Secured an aggregate of 9.04/10 in B.Tech in Electronics and Communication Engineering in Acharya Nagarjuna University, Guntur , A.P. from 2012-2016
- Secured 90.4% in intermediate (12th) in Narayana Junior college, Nellore from 2010-2012
- Secured 80% in Secondary School Certificate (SSC) in St.Francis De Sales school in Palasa A.P. in 2010
Activities
- Class Incharge for ECE Dept., Acharya Nagarjuna University, (2015 – 2016)
- Blood Donation
- Cooking, Travelling, Gardening
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Technical Support Engineer L2
Broadcom
06.2022 - Current
Technical Support Engineer L2
Rockwell Automation
05.2021 - 06.2022
VMware Cloud Administrator
Rackspace Technology
09.2019 - 05.2021
VMware Analyst
HCL Technologies
04.2017 - 08.2019
MBA - Data Science
Manipal University
B.Tech - Electrical, Electronics And Communications Engineering
Acharya Nagarjuna University
Intermediate - Mathematics, Physics & Chemistry
Narayana Junior College
High School Diploma -
S.F.S School
Similar Profiles
Anthony BorwieckAnthony Borwieck
Remote Designated Support Engineer (DSE) at BroadcomRemote Designated Support Engineer (DSE) at Broadcom
Diamond Avila WalkerDiamond Avila Walker
Cleanroom Manufacturing Support at BroadcomCleanroom Manufacturing Support at Broadcom
Kirk CooleyKirk Cooley
Process Technician at BroadcomProcess Technician at Broadcom
Shreya SinghShreya Singh
R&D Software Engineer at BroadcomR&D Software Engineer at Broadcom
Anil Kumar SawAnil Kumar Saw
Staff Engineer at Altimetrik India Pvt. LtdStaff Engineer at Altimetrik India Pvt. Ltd