Anupam Sharma

Roles & Responsibilities (PMO - Special Projects)

• Improved business processes by analyzing current practices and recommending optimization strategies.
• Collaborate with cross-functional teams to understand business requirements, identify areas for improvement, and gather relevant data.
• Design, implement, and monitor key performance indicators (KPIs) to track progress against business objectives.
• Enabled data-driven decision-making through advanced analytics tools such as SQL, R, and Excel, generating valuable insights for organization.
• Streamlined reporting processes for increased efficiency and accuracy through development of custom BI dashboards.
• Generated ad-hoc reports to evaluate specific business requirements.
• Trained end-users on BI tools usage to maximize adoption rates and improve overall company data literacy levels.
• Participated actively in stakeholder meetings, presenting data-driven insights and recommendations to support business growth initiatives.
• Assessing and identifying areas for improvement in company's present business processes.

Projects Undertaken

• Automation of processes and Power BI reports Process Gap identification and implementation of solution.
• Expansion of Reporting and Analytics System for major business decisions.

Roles & Responsibilities( CL & Last Mile Ops)

• Increased data accuracy by implementing thorough data validation and cleansing processes.
• Creation of Report templates and sharing with ground and Leadership team members at monthly, Quarterly, and half-yearly levels on various CX metrics like NPS, CSAT, RTO, and Reverse Inventory.
• Identified trends and patterns in large datasets, leading to actionable insights for business growth.
• Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
• Driving Root cause analysis with issue type of various above matrix.
• Setting up Intuitive dashboards in Power BI.
• Customer and Seller Fraud Detection, Improvement of Quality Check Process (Doorstep and Warehouse) to reduce losses due to fraud.
• Reduced operational costs through thorough data analysis and implementing cost-effective solutions.

Projects Undertaken

• Improvement of Dispatch and Reverse Process to improve NPS, and CSAT and decrease Customer Complaints to improve overall Customer Experience.
• Worked on BBD Project and helped in coordination at various levels regarding Reports, Data analysis, Picker performance analysis, etc.
• Inventory Transition and Closure Process with adherence metrics reports, Reverse Inventory Process issues, Planning, and alignments.

Roles & Responsibilities

• Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
• Improved project efficiency by streamlining communication and collaboration between team members.
• Assists with developing and implementing process improvement solutions related to vendor processes and works with operating areas to implement.
• Monitored progress of projects through regular status updates, identifying potential issues and taking corrective actions when necessary.
• Reduced project completion time by implementing effective task prioritization and resource allocation strategies.
• Management oversight for vendor's scorecard performance metrics and deep-down analysis of artist-level performance
• Worked on Project management tools like JIRA, Kanban, Confluence, etc.
• Used data visualization models to understand the progress and gaps.
• Collaborated with cross-functional team to determine risks at different levels.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.

Key Achievements

• Delivered media project of 37684 Enhanced Academic video content for 11 regional languages as Associate Project Manager.
• Improved Overall project Delivery timelines and completed project before the delivery date.

Roles & Responsibilities (Sales and Fintech Ops)

• Enhanced data accuracy by cleaning and preprocessing large datasets.
• Act as Single Point of Contact for all data repositories and develop metrics to analyze pertinent information and share insights through various reports, and dashboards on sustainable basis
• Deep dive into data trends to identify root causes and improvement opportunities
• Collaborated with cross-functional teams to identify key data insights and optimize processes.
• Data validation and attention to detail are required as this role will be accountable for quality of all numbers delivered through dashboards.
• Ensure data collection, transformation, distribution, and access are optimized to provide crystal-clear visibility into consumer behavior.
• Provide administrative support to sales and Finance team.
• Create, interpret, and draw insights from reports and present them to leadership members.

• Compiled, cleaned, and manipulated data for proper handling.
• Analyzed large datasets to identify trends and patterns in customer behaviors.
• Developed polished visualizations to share results of data analyses.
• Skilled at working independently and collaboratively in a team environment.
• Setting up processes to make data more efficient
• Proven ability to learn quickly and adapt to new situations.