ANUPAMA P
SINGLE WINDOW OPERATOR
Ernakulam
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Single Window Operator
Union Bank Of India
Ernakulam
06.2018 - Current
- Managed high-volume transaction periods calmly, ensuring accurate processing while maintaining exceptional customer service standards.
- Exceeded performance goals consistently due to strong attention to detail and commitment to providing exceptional customer service.
- Implemented best practices in handling sensitive customer data, safeguarding against identity theft risks.
- Handle high volume of customer transactions, including deposits, withdrawals, and account inquiries.
- Promoted banking products and services to meet individual customer needs effectively.
- Provided excellent customer assistance with account opening processes, guiding clients through required documentation.
- Actively participated in staff training sessions to stay current on industry trends and emerging banking technologies.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Educated customers on online banking and mobile banking applications.
- Completed 25 transactions per hour with 100% accuracy
- Responded to customer accounts and queries related to 400+ accounts
Office Assistant
Kerala Gramin Bank
Kannur
04.2017 - 05.2018
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to operational success by consistently adhering to compliance standards and regulatory requirements in all transactions.
- Assisted customers with account inquiries, demonstrating excellent problem-solving skills and customer-focused service.
- Maintained balanced cash drawer, ensuring accuracy in daily cash handling and reconciliation procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Managed over 50 customer calls per day.
Education
Bachelor of Technology - Electrical And Electronics Engineering
University of Calicut
Palakkad, India 08.2011 - 05.2015
Skills
Customer Service
undefinedTimeline
Single Window Operator
Union Bank Of India
06.2018 - Current
Office Assistant
Kerala Gramin Bank
04.2017 - 05.2018
Bachelor of Technology - Electrical And Electronics Engineering
University of Calicut
08.2011 - 05.2015
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