Hi, I’m
RUCHA GODBOLE
PUNE
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an GOOD position to help launch career while achieving company goals.
Overview
10
years of professional experience
1
Certification
Work History
UNION BANK OF INDIAPUNE
Single Window Operator
09.2014 - Current
Job overview
- Provided customer service by answering inquiries and resolving complaints.
- Assisted customers in completing applications for various services.
- Monitored incoming emails and responded accordingly within specified timeframes.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Adhered to financial services security and audit procedures.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Liaised between bank branches regarding best practices and operations.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Assisted customers in completing applications for new loans or credit cards.
- Generated reports on outstanding balances, delinquencies, and payment histories.
- Reviewed credit applications for accuracy and completeness prior to submission to lender and creditor.
- Performed periodic audits of loan documents to ensure compliance with regulations.
Education
IIBFMUMBAI
JAIIB from JAIIB
01-2016
SIOMPUNE
PGDM FINANCE from FINANCE
04-2011
Accomplishments
- RECEIVED A BEST EMPLOYEE AWARD FROM REGIOANAL HEAD PUNE
Languages
Marathi
First Language
English
Beginner (A1)
A1
Hindi
Beginner
A1
Certification
- COMPLETED JAIIB CERTIFICATION BY IIBF
Timeline
Single Window Operator
UNION BANK OF INDIA
09.2014 - Current
IIBF
JAIIB from JAIIB
SIOM
PGDM FINANCE from FINANCE
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