Anupama Singh
Gurgaon
Summary
Believe in solving problems with training interventions. Committed to utilizing skills to further the mission of a company. Reliable professional with experience in optimizing operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
10
10
years of professional experience
Work History
Process Specialist
Cognizant
10.2022 - 02.2024
- Designed and executed training programs for new hires, fostering a culture of continuous learning among employees.
- Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
- Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
- Reduced training timeline by applying adult learning principles resulting 95% success rate post training.
- Developed and maintained database of financial records for clients.
- Worked collaboratively with cross- functional teams to ensure content accuracy and relevance.
- Initiated a continuous process for training/content improvement materials ensuring alignment with process best practices.
Assistant Manager
Unacademy
02.2022 - 09.2022
- Improved customer satisfaction by addressing and resolving complaints through continuous interventions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Supervised day-to-day trainings to meet resource requirement, quality and service expectations.
- Developed strong working relationships with team members, fostering positive work environment.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Lead Training & Quality
Concentrix
03.2021 - 02.2022
- Analyzed problems and worked with teams to develop solutions.
- Helped streamline onboarding processes, leading to smoother experience.
- Maintained database to track and analyze data for further planning & changes.
- Created training plans, timelines, Training SOPs for smooth training functions.
Senior Trainer
Teleperformance
05.2016 - 03.2021
- Providing NHT, Process & product training
- Responsible for conducting refresher sessions and Skill knowledge test for Team leads, Associate Team Leads, and operation analysts.
- Training need Analysis/Identification based on different aspects of operational domain to list gaps and skills and knowledge.
- Incorporated game based into existing course content, enhancing learners motivation & ensuring 90% course completion rate.
- Responsible for weekly, Monthly and Quarterly business review meeting with Stakeholders and Clients.
- Revamp of Training Content such as Gamification and Byte size learning.
- Evaluate training needs to improve training quality.
- Increased throughput % through working closely with other locations
- Designed new assessment system used to evaluate trainees and automate performance reporting.
- Recruited, trained and mentored new trainers, Line trainers, Leaders
Analyst
Tech Mahindra
07.2014 - 04.2016
- Worked on Google Shopping Products to feed & curate detailed information related to cost, features & specifications for search page.
- Acquired data from primary or secondary data sources of Google vendor and maintaining databases for quality and coaching purpose.
- Interpret data and created a repository of high valued products as per region, category & niche.
- Collaborated with other vendors such as HCL, Global Logic as per client goal to meet 98% accuracy rate in week on week performance.
- Conducted various upskill workshops for colleagues to bridge skill gaps.
- Awarded best performer for maintaining highest productivity & quality amongst all vendors.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Maharshi Dayand University
Sonipat06-2009
Skills
- Instructional Designing from Middle Earth HR
- Sign Language Noida Deaf Society
- Certified Train the Trainer
- Certified Google ads in Display & Demand gen
- Team Management
- Content Creation
Certification
- Certified TTT, Teleperformance
- Instructional Designer Training - 3 Months
- Certified in Sign Language from Noida Deaf Society for Training hearing challenged Employees & successfully completing 2 years with the organization.
Accomplishments
Won "Pat on the Back Award " twice for performing & meeting 100% accuracy.
Awarded as a Best Trainer in year 2021.
Participated in various Training workshops such as AI, Content Curation
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Gujarati
Intermediate (B1)
Punjabi
Intermediate (B1)
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CultureWork from home optionHealthcare benefitsPersonal development programsPaid time offTeam Building / Company RetreatsPaid sick leaveCareer advancementInterests
Travelling
Gardening
Learning New skills such as new tools & app for video editing
Timeline
Process Specialist
Cognizant
10.2022 - 02.2024
Assistant Manager
Unacademy
02.2022 - 09.2022
Lead Training & Quality
Concentrix
03.2021 - 02.2022
Senior Trainer
Teleperformance
05.2016 - 03.2021
Analyst
Tech Mahindra
07.2014 - 04.2016
Bachelor of Science - Electrical, Electronics And Communications Engineering
Maharshi Dayand University
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