Anup Kumar Acharya

Vitech - V3locity (Sr. Solution Analyst)

Client | Manulife (One of the leading Group Insurance Provider in Canada) | Sept, 2023 - Till Date

• Business and functional requirements gathering: Collaborating with business users and IT teams to elicit and document requirements
• Analyzing existing systems, workflows, and capabilities to identify areas for improvement
• Cross-functional collaboration: Working with diverse teams to ensure successful product configuration and integration
• Effectively communicate functional requirements to development team
• Integration and API development: Working on the integration of the V3locity application
• Analyzing JSON payloads, preparing API documentation, and leveraging tools like Postman and Kafka
• User Story creation and test results documentation
• Test planning and execution: Designing comprehensive test plans and test cases
• Executing test scripts to ensure the quality of deliverables
• Application deployments support
• Claims management functionality: Configuring and supporting claims management solutions within the V3locity platform
• Handling various claims-related tasks like manual creation, estimation, voiding, and adjudication for different insurance products such as Health, Dental and Pharmacy
• Production Incidents fix

Client | Aflac (One of the largest provider of Supplemental Individual & Group insurance in USA) | Mar, 2023 - Sept, 2023

• Experienced in analyzing business and functional requirements elicitation with Business Users and IT stalwarts, procedures, and problems to improve existing systems and review system capabilities, workflow, and scheduling limitations
• Participated as a member of an Agile POD team, actively engaging in all agile ceremonies to foster collaboration and efficiency
• Managing the product backlog, prioritizing and refining user stories and requirements to ensure smooth development and delivery
• Responsible for product design and configuration that consist of analyze business requirements and translate them into system configuration specification within EIS (Exigen Insurance Suite)
• This involves configuring product parameters, rules, and workflows to meet the specific needs of GEB client on the below capabilities: PolicyCore - Handling or developing policies, guidelines, or requirements
• CustomerCore - The center of EIS Suite, provides a unified, real-time view of customer data, even when individuals have policies across multiple lines of business
• Claim management - Handling claims or requirements related to core capabilities
• Customized User Portals - Worked on EIS portals for Sales, Customer Service and Agency adaptive web applications tickets
• EIS Digital Experience Platform (DXP) tickets to deliver more responsive, engaging, and satisfying customer experiences for customers, producers, and employees to always have complete, real-time information at their fingertips whenever and wherever they want
• Production incidents - Dealing with or managing incidents that occurred in a production or operational environment
• Working closely with clients, product managers, and development teams to ensure alignment between business requirements and technical implementation
• Facilitate meetings, workshops, and discussions to capture feedback, resolve issues, and drive product enhancements
• Utilizing data analytics tools and techniques to analyze insurance product performance, identify trends, and generate reports for management and stakeholders
• Provide insights and recommendations for product optimization and growth
• Working extensively with various API's to gather, analyze, and interpret data for business purposes
• He has experience integrating third-party API's into existing systems to enhance functionality and streamline processes
• This involves understanding API documentation, designing data flows, and collaborating with development teams to ensure successful integration
• Collaborating with quality assurance teams to define test plans, test scenarios, and test cases for GEB products such as Dental, Vision, Accidental, Critical Illness and Cancer
• Participate in testing activities to validate system functionality, data integrity, and adherence to business requirements
• Using Si-sense Reporting empowers organizations to leverage their data effectively, enabling users to create visually compelling reports and derive meaningful insights
• By providing a user-friendly interface, data integration capabilities, and collaboration features, Si-sense facilitates data-driven decision-making and improves overall business intelligence

Client | TIAA (One of the leading Retirement provider in USA) | Nov, 2014 - Mar, 2023

• Worked as the Digital Form Factory (DFF) Lead for requirement drill downs including in-depth DFF functional analysis as part of UI design, content developer, database changes, extensive data mapping, gap analysis, API service call JSON preparation, business validations with Product Owner's, Business Owner's & SME's and functional testing knowledge thru key product & peripheral implementation experience
• Digital form implementation including peripheral system integration with ODS, MDM, CTH, Mobius, participant portal, Plan Sponsor/Admin portal and electronic signature (DocuSign/Adobe Sign) capture configuration as per client specific need
• Adobe form PDF creation with dynamic bar-coding, tagging of form UI fields, insertion of hidden fields and anchor text fields for Sign Online, Mail, Deliver Online, e-Acknowledge, e-Deliver, Download and Email reminders
• Task ID creation for various workflows like Captiva and Activiti operation
• DFF forms integration on retirement SECURE Act 2.0 and CARES Act using API services
• Omni Admin Web conversion - Involved on the design and analysis of OMNI transaction conversion from OMNI Station based VBA screen to Omni Admin Web screen
• Also, worked on the Omni based dividend file automation
• Participated in code reviews and prepared various ad-hoc reports using JIRA, Service Now, Power BI, Excel Pivot Table & Charts etc
• To analyze trend
• Involved testing with development team that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability
• Performed testing on various areas such as functional, UI testing, API testing, integration testing and UAT support with test data preparation
• Involved in component testing as well as test/prod data preparation and implementation for End-to-End System testing
• Provided production and development support, through carrying out technical analysis of incidents and problems, and tracking them to their closure
• Liaison with client for speedy queries resolution as raised by team members and various users
• Preparation of production Go-Live activities, prepare release notes and application check-out
• As a Scrum Master, facilitated the Scrum process, this includes conducting Scrum ceremonies such as Sprint Planning, Daily Stand-up, Sprint Review, and Sprint Retrospective
• Removed impediments, coached the team and ensured transparency

Client | CapitalOne (One of the largest Home Lender in USA) | Oct, 2013 - Nov, 2014

• Worked as a Business System Analyst in Home Lender Mortgage Originations systems and involved in the complete system integration of HELIOS, Retail Sales initiatives like MDU & Pre-qual, iSSO enrollment and other HL BAU initiatives in Agile/Scrum methodologies
• Stories contains the changes required in the current working loan origination application which includes front end changes such as UI changes, new field additions, Business Validations etc and back end changes such as Underwriter Loan Officer screen changes, new field creation, database changes, Business Rules engine set up validations Responsible of writing the User Stories, Epic's, Technical Stories, Research stories in Version One tool
• Stories contains the Description, Background, Applies to the system, User Acceptance Criteria, Testing Approach, Notes etc
• Prepared Road Map document for some initiatives
• Design test plans, scenarios, or procedures
• Created and executed manual test cases
• Document software defects, using a bug tracking system, and report defects to software developers
• Involved in component testing as well as data preparation and implementation for End-to-End System testing
• Worked with development teams to fix defects on Sprint cycle
• Participated in code reviews and quality assurance reviews

Client | JPMC (One of the largest Bank in USA) | Apr, 2009 - Sep, 2013

• Worked as a Technical Analyst for complete Maintenance and Enhancement side of BES,CMS,RCV applications
• Impact analysis, coding and testing of all three applications cross impacted in WRM across client ECM
• Analyzed and prepared the entire transmission list for the three applications including FTP/NDM protocols and provided the standard solution to client on converting into secure transmission protocol process
• Monitored production job cycles, involved ITE/UAT testing of BES, CMS, and RCV for multiple Enterprise Releases and monthly releases cycles
• Closely worked with the Business analysts on the requirement gatherings, technical designs, reports creations
• Understanding the manual test cases and preparing the estimation
• Supplied the complete technical design reviews, code reviews and implementation plans for all the assigned project work requests
• Worked with various cross development teams to fix defects
• Worked with developers to track and resolve bugs

Client | Credit Suisse (One of the largest Bank in Switzerland) | Mar, 2007 - Mar, 2009

• Worked as a Technical Analyst for complete re-design development of existing SAVAS mainframe system
• Development (Using PL/1, DB2, CORBA) of the Code both at offshore and Onsite (coding and unit testing)
• Review of Code of all modules
• Acquired System Knowledge of New Savas with the offshore Team
• Preparation of Program Specifications
• Updating of Program Specification
• Involved in Unit Testing, Integration Testing and Performance testing
• Prepared Unit Test Cases and Logs of all batch modules

Technical Analyst
Client - LABORA, Netherlands

• Worked as a Technical Analyst for complete Maintenance and Enhancement of existing LABORA mainframe system
• Analysis of the Code (Containing VS COBOL II, DB2)
• Review of Technical Documents prepared by peers
• Coding and changing of programs according to the change request
• Unit testing of the programs

Technical Analyst
Client - Colruyt Group, Belgium

• Worked as a Technical Analyst for complete Maintenance and Enhancement of existing INFOCO mainframe system
• Analysis of the Code (Containing PL/1, IDMS, VSAM)
• Coding and changing programs according to the change request
• Code walk-through of the programs as per standards
• Peer Review of programs
• Unit testing of the programs