Summary
Overview
Work History
Education
Skills
Timeline
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Anupriya Verma

Lucknow

Summary

Dynamic Customer Service Executive with a proven track record at S.S Corporation, enhancing customer satisfaction and retention through expert complaint handling and superior customer engagement. Skilled in team collaboration and customer relationship management, I significantly contributed to resolving critical issues, ensuring a seamless customer experience.

Overview

2
2
years of professional experience

Work History

Customer Service Executive

S.S Corporation
06.2021 - 11.2023
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Education

D.EL.ED - PRIMARY TEACHER

Eram Girls Degree College
Lucknow
08-2021

B.com - Commerce

Lucknow University
Lucknow, India
05-2018

Intermediate Certificate - Commerce

CANOSSA SCHOOL
Lucknow, India
05-2015

Skills

  • Team collaboration
  • Customer engagement
  • Customer relationship management
  • Complaint handling

Timeline

Customer Service Executive

S.S Corporation
06.2021 - 11.2023

D.EL.ED - PRIMARY TEACHER

Eram Girls Degree College

B.com - Commerce

Lucknow University

Intermediate Certificate - Commerce

CANOSSA SCHOOL

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Anupriya Verma