Anuradha Jasrotia
27-A, B3 Block, New Delhi
Summary
Aspiring to grow with an organization that provides a healthy work culture, and an environment for mutual growth.
An overall career span of 15 years with diverse experience in Global Service Operations, Global HR Operations, and Internal communications
Overview
17
17
years of professional experience
Work History
Associate Manager – Global Service Operations
Ultimate Kronos Group (UKG)
Noida
04.2022 - Current
- Led the Service Operations (now Customer Experience) -India Operations team of 7, providing first-line support to Project Managers for APAC, EMEA, and US and Canada regions
- Providing Workforce SaaS-based HCM solutions for small and medium businesses, and mid-market and large enterprises. Partnering with Sales Operations and Order Management to set up Fixed Fee/Milestone, Time, and Material projects in NetSuite OpenAir
- Closing projects post-implementation and handling month-end and year-end activities –Invoicing and timesheet adjustments
- Driving Operational excellence to meet/exceed the Service Level Agreement (SLA) with a focus on continuous process improvement and nurturing stakeholder relationships.
- Regular one-on-one meetings and performance reviews with direct reports.
Assistant Manager - India Internal Communications
Wipro Limited (formerly known as Alight Solutions)
03.2019 - 01.2020
- Driving consistently strategic communication programs, and campaigns for over 9000 employees across India to drive overall colleague engagement and experience
- Manage intranet content, and develop stories/content highlighting accomplishments, milestones, and latest trends through communication channels such as emails, leader blogs, leader videos, creative/graphics, campaigns, and business events
- Support the stakeholders in communicating business updates, rewards and recognition, and managing internal events
Operations Manager - HCM, Shared Services
Alight Solutions (formerly known as AON)
05.2011 - 08.2018
- Led the India Payroll and Time Management shared services, a team of 17, for 5 US and Canada multi-clients
- Oversaw Payroll activities - On cycle/Off cycle, conducting research and validation and, Financial Management, and Budget management
- Evaluate capacity plans and staffing requirements for operational delivery
- Participate in daily/weekly onshore and client discussions to effectively determine needs and requirements
- Monitor process metrics to track the health of the process and Operations dashboard to manage client-level impacts and perform RCAs
- Produced SOPs to document workplace procedures and optimize productivity through process standardization
- Conduct quarterly and annual performance reviews
Process Associate
Genpact
06.2007 - 07.2010
- Working for GE Sales Finance on GE accounts owned by US customers, as a part of early-stage collections
- Assisting manager in mentoring, and coaching new hires
Education
Bachelor of Arts - English Literature, Psychology And Geography
KRG College, Jiwaji University
Gwalior, Madhya Pradesh06-2007
Class XII -
Kendriya Vidyalaya
Babina Cantt, Uttar Pradesh04-2004
Class X -
Army School
Ahmednagar, Maharashtra04-2002
Skills
- Project Management
- Strategic Planning
- Employee Performance Evaluations
- New Hire interviewing
- Adobe Creative Suite (Photoshop, Illustrator CC)
- Salesforce
- NetSuite OpenAir
- Professional Services – Order Assignment
- Oracle
- Smartsheet
- IBM Cognos Analytics
- ServiceNow
- PeopleSoft 91
- Back Office User Interface (BOUI)
- Tableau
- Siebel
- Advanced Query Tool (AQT)
- Citrix
- MS Office
Accomplishments
- Aon Gold award, unmatched team– Quarter II and III, 2016
- Wipro - Hosting rewards and recognition (R&R) and other events for HR services
- Aon - Conducted debrief sessions as a GOLD trainer for new hire onboarding 2014-2015
- Aon - Best WLP/E2E Project – 2013 in recognition of contribution towards institutionalizing quality & delivering significant business impact
- Aon - Extra Miler Award - January 2012, for supporting a special business requirement in addition to the current role
- Genpact Silver award for consistently good performance – 2008
Personal Information
- Father's Name: Late. Mr. Sukhdev Singh
- Date of Birth: 07/03/87
- Marital Status: Married
Timeline
Associate Manager – Global Service Operations
Ultimate Kronos Group (UKG)
04.2022 - Current
Assistant Manager - India Internal Communications
Wipro Limited (formerly known as Alight Solutions)
03.2019 - 01.2020
Operations Manager - HCM, Shared Services
Alight Solutions (formerly known as AON)
05.2011 - 08.2018
Process Associate
Genpact
06.2007 - 07.2010
Bachelor of Arts - English Literature, Psychology And Geography
KRG College, Jiwaji University
Class XII -
Kendriya Vidyalaya
Class X -
Army School
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