ANURADHA DAS
ROURKELA
Summary
Customer Success Executive with extensive experience at Iserveu, recognized for enhancing client retention through strategic feedback analysis, and optimized workflows. Expertise in Microsoft Excel and CRM tools, fostering team collaboration to drive operational efficiency. Proven ability to improve documentation processes, supporting critical audits and elevating customer satisfaction levels.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Success Trainee
IserveU
Bhubaneswar
07.2024 - Current
- Directed enterprise customer success initiatives for banking operations project.
- Collaborated with team members to streamline workflow and improve efficiency.
- Managed requirements gathering and ongoing support for CSC Project.
- Analyzed customer feedback to identify and resolve recurring issues, enhancing client retention.
- Prepared reports, debugged service issues, and supported critical audits, showcasing strong documentation skills.
Banking Operations
Axis Bank
Rourkela
05.2023 - 06.2023
- Assisted in customer service and banking operations to enhance client satisfaction.
- Supported KYC verification, account documentation, and compliance workflows in retail banking.
- Collaborated with branch teams to streamline customer service protocols and boost backend efficiency.
- Gathered insights from frontline customer queries, improving process documentation and audit readiness.
Education
Master of Business Administration - General Management
NIT Rourkela
Rourkela 05-2024
Bachelor in Commerce - Commerce
Neelasaila Mahavidyalaya
Rourkela09-2021
Intermediate - Commerce
Ispat Vidyamandir
Rourkela06-2018
Matriculation - Matriculation
Chinmay Vidyalaya
Rourkela04-2016
Skills
- Microsoft Excel
- Team collaboration
- CRM tools (Zendesk, Jira)
- API testing (Postman)
- Technical documentation
Projects
Waste Management, 2024, Conducted a research on waste management cycle in urban City.
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Copilot for Microsoft 365
- CFI Corporate Finance Foundations Professional Certificate
- Data Analyst Bootcamp
Accomplishments
- Participate in National Workshop on " Financial Literacy : Essence, Issue and Insights in 2023"
- Recipient of Second place in songwriting competition
Timeline
Customer Success Trainee
IserveU
07.2024 - Current
Banking Operations
Axis Bank
05.2023 - 06.2023
Master of Business Administration - General Management
NIT Rourkela
Bachelor in Commerce - Commerce
Neelasaila Mahavidyalaya
Intermediate - Commerce
Ispat Vidyamandir
Matriculation - Matriculation
Chinmay Vidyalaya