Summary
Overview
Work History
Education
Skills
Projects
Languages
Websites
Certification
Accomplishments
Timeline
Generic

ANURADHA DAS

ROURKELA

Summary

Customer Success Executive with extensive experience at Iserveu, recognized for enhancing client retention through strategic feedback analysis, and optimized workflows. Expertise in Microsoft Excel and CRM tools, fostering team collaboration to drive operational efficiency. Proven ability to improve documentation processes, supporting critical audits and elevating customer satisfaction levels.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Success Trainee

IserveU
Bhubaneswar
07.2024 - Current
  • Directed enterprise customer success initiatives for banking operations project.
  • Collaborated with team members to streamline workflow and improve efficiency.
  • Managed requirements gathering and ongoing support for CSC Project.
  • Analyzed customer feedback to identify and resolve recurring issues, enhancing client retention.
  • Prepared reports, debugged service issues, and supported critical audits, showcasing strong documentation skills.

Banking Operations

Axis Bank
Rourkela
05.2023 - 06.2023
  • Assisted in customer service and banking operations to enhance client satisfaction.
  • Supported KYC verification, account documentation, and compliance workflows in retail banking.
  • Collaborated with branch teams to streamline customer service protocols and boost backend efficiency.
  • Gathered insights from frontline customer queries, improving process documentation and audit readiness.

Education

Master of Business Administration - General Management

NIT Rourkela
Rourkela
05-2024

Bachelor in Commerce - Commerce

Neelasaila Mahavidyalaya
Rourkela
09-2021

Intermediate - Commerce

Ispat Vidyamandir
Rourkela
06-2018

Matriculation - Matriculation

Chinmay Vidyalaya
Rourkela
04-2016

Skills

  • Microsoft Excel
  • Team collaboration
  • CRM tools (Zendesk, Jira)
  • API testing (Postman)
  • Technical documentation

Projects

Waste Management, 2024, Conducted a research on waste management cycle in urban City.

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Certification

  • Copilot for Microsoft 365
  • CFI Corporate Finance Foundations Professional Certificate
  • Data Analyst Bootcamp

Accomplishments

  • Participate in National Workshop on " Financial Literacy : Essence, Issue and Insights in 2023"
  • Recipient of Second place in songwriting competition

Timeline

Customer Success Trainee

IserveU
07.2024 - Current

Banking Operations

Axis Bank
05.2023 - 06.2023

Master of Business Administration - General Management

NIT Rourkela

Bachelor in Commerce - Commerce

Neelasaila Mahavidyalaya

Intermediate - Commerce

Ispat Vidyamandir

Matriculation - Matriculation

Chinmay Vidyalaya
ANURADHA DAS