Subhagata Goswami
Customer Success Manager (SF.org)
Pune,MH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
9
9
Certifications
Work History
Customer Success Manager
Screen Magic (A2P Texting Solution in Salesforce)
04.2024 - Current
- Leading a team of 8 customer success engineers for the proper and smooth onboarding of the clients.
- Creating and suggesting Salesforce automations and flows for triggering messages to the clients as per industry standard.
- Conducting QBR with the clients for a proper runtime and ETA of the project.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Coordinated with product team to address critical customer issues, ensuring timely resolution and maintaining trust.
Quality Expert
BT Group (Broadband and telecom Services)
8 2020 - 2 2022
- Worked as a quality expert within my EE pre sales service, where I was responsible to- (i) give training to the newly onboarded associates as per their project requirements , (ii) Audit the safety regulations in billing process (iii) Address and discuss sales process issues and proposed solutions with superiors
- EE Sales : I got multiple opportunities to work on different projects which are listed below: (i) Iphone sales, (ii) Verification and Validation, (iii) Settlement claim handling , (iv) CRM sales and (v) Plan customization as per the clients need.
Marketing Intern
RR Kabel
04.2023 - 06.2023
- Conducted Market Research in 4 districts Covering 140 Retail Outlets and 350 Cable Partners.
- Implemented ZMET test and Ensured adherence to procedures improving Distributor Capability .
- Creating monthly ROI reports for the top 10 wholesaler of the city.
Education
MBA - Marketing, Business Analytics -
BML Munjal University
07.2022 - Current
Bachelor Of Business Administration (Marketing) - undefined
Techno India, Salt Lake
07.2014 - 05.2018
Higher Secondary (XII) - undefined
Julien Day School (ICSE)
04.2013 - 05.2014
Secondary (X) - undefined
Julien Day School (ICSE)
04.2011 - 05.2012
Skills
Salesforce
Certification
Google digital marketing (Coursera)
Accomplishments
- 2nd position ABFRL(Pantaloons) fashions case study competition
- Best member live in FInlatics live project
Personal Information
Hobbies: Cricket, Handmade Craft Creation, Cooking of different, Painting, Photo/ Video Editing, Project Management, Resource Management, Team Player
Languages
English
Bengali
Hindi
Extracurricular Activities
Red Hands (Pets NGO), 07/2021, Present Event Head (Ankorosh- Techno India, Saltlake), 10/2018, 01/2020
Timeline
Customer Success Manager
Screen Magic (A2P Texting Solution in Salesforce)
04.2024 - Current
Marketing Intern
RR Kabel
04.2023 - 06.2023
MBA - Marketing, Business Analytics -
BML Munjal University
07.2022 - Current
Bachelor Of Business Administration (Marketing) - undefined
Techno India, Salt Lake
07.2014 - 05.2018
Higher Secondary (XII) - undefined
Julien Day School (ICSE)
04.2013 - 05.2014
Secondary (X) - undefined
Julien Day School (ICSE)
04.2011 - 05.2012
Quality Expert
BT Group (Broadband and telecom Services)
8 2020 - 2 2022
Google digital marketing (Coursera)
CRM Moduling (BT Learning)
Applied Data Science with Python (University of Michigan)
Statistics for Data Science and Business Analysis (Udemy)
Beginner to Pro in PowerPoint (Complete PowerPoint Training) (Linkedin Learning)
Excel Essential Training (Office 365/Microsoft 365) (Linkedin Learning)
Word Essential Training (Office 365/Microsoft 365) (Linkedin Learning)
Statistics for International Business (University of London)
Excel Basics for Data Analysis (IBM)
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