Subhagata Goswami
Customer Success Manager (SF.org)
Pune,MH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
9
9
Certifications
Work History
Customer Success Manager
Screen Magic (A2P Texting Solution in Salesforce)
04.2024 - Current
- Leading a team of 8 customer success engineers for the proper and smooth onboarding of the clients.
- Creating and suggesting Salesforce automations and flows for triggering messages to the clients as per industry standard.
- Conducting QBR with the clients for a proper runtime and ETA of the project.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Coordinated with product team to address critical customer issues, ensuring timely resolution and maintaining trust.
Quality Expert
BT Group (Broadband and telecom Services)
8 2020 - 2 2022
- Worked as a quality expert within my EE pre sales service, where I was responsible to- (i) give training to the newly onboarded associates as per their project requirements , (ii) Audit the safety regulations in billing process (iii) Address and discuss sales process issues and proposed solutions with superiors
- EE Sales : I got multiple opportunities to work on different projects which are listed below: (i) Iphone sales, (ii) Verification and Validation, (iii) Settlement claim handling , (iv) CRM sales and (v) Plan customization as per the clients need.
Marketing Intern
RR Kabel
04.2023 - 06.2023
- Conducted Market Research in 4 districts Covering 140 Retail Outlets and 350 Cable Partners.
- Implemented ZMET test and Ensured adherence to procedures improving Distributor Capability .
- Creating monthly ROI reports for the top 10 wholesaler of the city.
Education
MBA - Marketing, Business Analytics -
BML Munjal University
07.2022 - Current
Bachelor Of Business Administration (Marketing) - undefined
Techno India, Salt Lake
07.2014 - 05.2018
Higher Secondary (XII) - undefined
Julien Day School (ICSE)
04.2013 - 05.2014
Secondary (X) - undefined
Julien Day School (ICSE)
04.2011 - 05.2012
Skills
Salesforce
Microsoft Power BI
Data Analysis & Visualization
Python
Albert
Jira
Adobe Tools
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Selling and Upselling
Microsoft Project
Microsoft Publisher
CRM Tools(Zoho, HubSpot)
Certification
Google digital marketing (Coursera)
Accomplishments
- 2nd position ABFRL(Pantaloons) fashions case study competition
- Best member live in FInlatics live project
Personal Information
Hobbies: Cricket, Handmade Craft Creation, Cooking of different, Painting, Photo/ Video Editing, Project Management, Resource Management, Team Player
Languages
English
Bengali
Hindi
Extracurricular Activities
Red Hands (Pets NGO), 07/2021, Present Event Head (Ankorosh- Techno India, Saltlake), 10/2018, 01/2020
Timeline
Customer Success Manager
Screen Magic (A2P Texting Solution in Salesforce)
04.2024 - Current
Marketing Intern
RR Kabel
04.2023 - 06.2023
MBA - Marketing, Business Analytics -
BML Munjal University
07.2022 - Current
Bachelor Of Business Administration (Marketing) - undefined
Techno India, Salt Lake
07.2014 - 05.2018
Higher Secondary (XII) - undefined
Julien Day School (ICSE)
04.2013 - 05.2014
Secondary (X) - undefined
Julien Day School (ICSE)
04.2011 - 05.2012
Quality Expert
BT Group (Broadband and telecom Services)
8 2020 - 2 2022