Vaibhav Verma
Gurugram
Summary
Customer Success & Data Insights proessional with proven track record in enhancing revenue retention and product adoption for enterprise clients. Skilled at analyzing usage patterns, optimizing workflows, and translating business problems into data-backed solutions. Adept at cross-functional collaboration, stakeholder communication, and delivering measurable client impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Apna
Noida
02.2025 - Current
- Managing Enterprise clients with quarterly revenue retention and product usage, and scaling responsibility
- Driving new product adoption and penetration in client teams, ensuring clients meet desired goals.
- Conducting documentation, root-cause analysis for product performance, and coordinating with internal ops & product teams.
- Building strong client relationships; reducing churn through proactive engagement and performance insights.
Senior Business Development Executive
Doon Consulting
03.2024 - 12.2024
- Lead generation for high-ticket IT solutions (hardware, software, low-code automation: Newgen One & Sify).
- Achieved & exceeded monthly/quarterly targets; secured C-level meetings via cold calling, emails, and social media.
- Solution consulting, needs assessment, and pipeline management.
- CRM data management, dashboard creation, and weekly-monthly reporting.
Business Development - Program Consultant
06.2023 - 02.2024
- Managed consultative sales for premium education programs; orchestrated full sales cycle.
- Provided operational assistance to learners and cross-functional communication with marketing & operations.
- CRM cleanup to ensure high-quality funnel.
Lead Generation Expert (B2B)
11.2022 - 06.2023
- Delegates & sponsorship sales for conferences in the banking sector.
- Cold calling/emailing ICP audiences; LinkedIn research; database creation on Salesforce.
- Managed WordPress updates, LinkedIn page, and data reporting.
Education
MBA - Marketing Management
Lovely Professional University
12.2023
B.Com - Hons - Finance
The Bhawanipur Education Society
12.2021
12th -
St. Paul School
BegusaraiSkills
- Data Analysis
- Mixpanel
- Metabase
- Reporting
- Excel
- Tableau
- MySQL
- Salesforce
- Product & Business Analysis
- Customer Success
- Product adoption strategies
- Client engagement
- Needs assessment
- Documentation
- Process improvement
- Training programs
- Stakeholder communication
- Figma
- WordPress
- SEO
Certification
- IBM Data Science Professional Certificate, 2024
- SQL Complete Bootcamp, 2023
- SEO Masterclass, 2022
- Excel Certification - Grant Thornton, 2022
- Python Bootcamp, 2022
Languages
- Hindi
- English, Professional
- Hindi, Native
Timeline
Customer Success Manager
Apna
02.2025 - Current
Senior Business Development Executive
Doon Consulting
03.2024 - 12.2024
Business Development - Program Consultant
06.2023 - 02.2024
Lead Generation Expert (B2B)
11.2022 - 06.2023
MBA - Marketing Management
Lovely Professional University
B.Com - Hons - Finance
The Bhawanipur Education Society
12th -
St. Paul School