Anuradha G
Summary
Dynamic Customer Service Officer with a proven track record at the Development Bank of Singapore, excelling in customer relationship management and financial analysis. Adept at identifying upselling opportunities and enhancing customer satisfaction, I effectively promote products while ensuring regulatory compliance and maintaining operational excellence. Flexible and adaptable, I thrive in fast-paced environments.
MDRT(Million dollor round table) member -2024
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Development Bank of Singapore
Bangalore
03.2014 - Current
- Discovered potential to upsell services to customers.
- Provided customer service in a courteous and professional manner.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained accurate records of customer interactions and transactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Managed daily operations of the Customer Service Department.
Education
Master of Computer Applications -
Osmania University -83%
Hyderabad03-2010
Bachelor's Degree - BSC
Kakatiya University - 85%
Khammam03-2007
Intermediate Certificate -
Board Of Intermediate Education -89%
Khammam03-2004
High School Diploma -
Board of Secondary Education - 73%
Khammam03-2002
Skills
- Financial Data Analysis
- Risk Analysis Expertise
- Client Relationship Management
- Regulatory Standards Knowledge
Accomplishments
- MDRT Member -2024
Certification
- Completed JAIIB certification
- Completed IRDA specified person certification
- Completed Post graduate diploma in computer application
Languages
Telugu
First Language
English
Proficient (C2)
C2
Kannada
Intermediate (B1)
B1
Timeline
Customer Service Officer
Development Bank of Singapore
03.2014 - Current
Master of Computer Applications -
Osmania University -83%
Bachelor's Degree - BSC
Kakatiya University - 85%
Intermediate Certificate -
Board Of Intermediate Education -89%
High School Diploma -
Board of Secondary Education - 73%
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