Anuradha Gupta
Bangalore
Summary
A Target oriented Professional, Multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Approx 13 years of experience in F& A:-
Accounts Payable- Invoicing,AP Exceptions,Preparing Dashboard,operation calls Weekly /Monthly, Vendor Creation, Auditing,Reconciliation, T& E.
Account Receivable- Billing, Query emails, Contract Termination, Supplier creation, Warranties, CSO orders.
Market Data Service -Customer service(Voice and Non Voice).Vendor Relationship. Worked with Stakeholders, Partners, suppliers.
Worked on MS Office, Power BI, Tablue,Alteryx Certification, ERP - SAP-FICO SAP- Concur, SAP Ariba, FITS, Outlook, Esap, Rapid, Peoplesoft, Snow.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Financial Analyst- Billing
Hcl Technology Pvt Ltd
Bangalore
12.2022 - Current
- Communicated regularly with vendors regarding invoice processing status updates.
- Maintained up-to-date records of all billing activities in an organized manner.
- Resolved customer inquiries regarding billing discrepancies.
- Processed customer payments and generated monthly statements.
- Generated various financial reports such as aging report, cash flow projections.
- Coordinated with collections department to resolve overdue payments promptly.
- Prepared invoices for customers based on product and service usage or flat fees.
- Identified any errors or discrepancies in invoice calculations before sending out bills.
- Researched past due accounts, contacted delinquent customers, and processed necessary adjustments as needed.
- Answered customer inquiries regarding billings, payments, account status.
- Monitored accounts receivable activity to ensure timely payment of invoices.
Team Leader - CRM Operations
J P Morgan India Pvt Ltd
Bangalore
04.2020 - 10.2022
- Resolved customer complaints promptly by providing appropriate solutions or escalations as required.
- Assigned tasks to individual team members based on their skill sets and workloads.
- Conducted regular meetings with team members to review performance and provide feedback.
- Monitored daily workflow of the CRM operations team, identified areas for improvement and took corrective action as needed.
- Collaborated closely with other departments to ensure smooth functioning of the CRM operations process.
- Created reports on operational performance metrics and presented them in management meetings.
- Managed customer databases, ensuring accuracy and completeness of information.
Assistant Manager in Invoicing
Exl Service Pvt Ltd
Bangalore
10.2017 - 04.2020
- Maintained accurate records of customer accounts including contact information, payment history, account balances and any outstanding invoices.
- Monitored incoming payments from customers to ensure timely receipt of funds.
- Analyzed discrepancies between vendor bills and invoices and purchase orders to identify potential areas of improvement within the organization's purchasing practices.
- Tracked open receivables on a weekly basis to ensure timely collections.
- Created ad-hoc reports upon request from senior management team members.
- Issued credits and refunds as necessary when errors were identified in the invoice process.
- Conducted credit checks on new customers prior to extending terms of payment.
- Developed processes to improve efficiency and accuracy of billing process.
- Checked figures, postings, and documents for accuracy.
- Ensured accuracy in all invoice entries prior to releasing them to customers.
- Reviewed contracts for accuracy prior to invoicing clients.
- Generated daily reports on outstanding invoices for management review.
- Contacted vendors to follow up on late invoices.
- Verified details such as discounts, taxes, shipping charges. on each invoice.
Senior Associate - VMD
Capgemini Pvt Ltd
Bangalore
06.2015 - 06.2016
- Collaborated with other departments to ensure proper onboarding of new Vendor into the system.
- Maintained an up-to-date database of contacts such as suppliers and vendors.
- Coordinated with suppliers regarding new materials or changes to existing ones.
- New vendor setup and any changes in existing once.
- Mass vendor Creation.
- Creating a new vendor number using the information provided on the Vendor Request Form.
- Evaluating W-9 form for US vendors or form W-8BEN for foreign vendors.
- Creating One Time vendor with Adhoc request from Management.
- Working on Generics email box for Replying any query from vendor.
- Do regular check on Duplicate vendor created with same details and remove those from Database with Required Approval.
Financial Analyst
Xerox Private Ltd
Bangalore
06.2014 - 06.2015
- Processed vendor payments and reconciled vendor statements.
- Verified accuracy and completeness of invoices prior to payment processing.
- Prepared monthly reports summarizing accounts receivable activity.
- Followed up on past due accounts receivable balances to ensure timely payment.
- Assisted with the preparation of monthly financial reports related to billing activities.
- Prepared reports on aging accounts receivables and overdue payments.
- Assisted in developing processes that improved efficiency within the department.
Senior Practitioner
IBM India Pvt Ltd
Bangalore
09.2011 - 05.2014
- Processed invoices in accordance to established procedures.
- Resolved discrepancies between purchase orders and invoices.
- Performed data entry into accounting system software to process payments.
- Followed up with vendors regarding missing documentation or incomplete information.
- Provided training and guidance to other staff members on invoice processing procedures.
- Documented all invoice processing activities in accordance with internal audit requirements.
Analyst Trainee
ExlAffiliated Computer service pvt ltd
Bangalore
04.2010 - 08.2011
- Implemented changes in existing systems based on stakeholder requirements.
- Collaborated with other teams to develop analytics solutions that provide value-added insights.
- Verified accuracy of incoming and outgoing data by running periodic quality checks against established standards.
- Responded to basic requests or escalated advanced issues to support end-users.
- Identified needs of customers promptly and efficiently.
Education
Master in Commerce - Accounting And Finance
Jamshedpur Co Operative College
Jamshedpur03-2007
Bachelor of Commerce - Accounting And Finance
Jamshedpur Women's College
Jamshedpur03-2005
Skills
- Stakeholder Communication
- Auditing
- Report Preparation
- Microsoft Excel
- Documentation skills
- Report creation
- ERP accounting
- Customer Relationship Management
- Vendor Creation
- Accrual Report
- AP Helpdesk
- Market Data Service
- Travel and expense
- Billing and Terminations
Certification
- Alteryx Certification
- Power BI
Timeline
Lead Financial Analyst- Billing
Hcl Technology Pvt Ltd
12.2022 - Current
Team Leader - CRM Operations
J P Morgan India Pvt Ltd
04.2020 - 10.2022
Assistant Manager in Invoicing
Exl Service Pvt Ltd
10.2017 - 04.2020
Senior Associate - VMD
Capgemini Pvt Ltd
06.2015 - 06.2016
Financial Analyst
Xerox Private Ltd
06.2014 - 06.2015
Senior Practitioner
IBM India Pvt Ltd
09.2011 - 05.2014
Analyst Trainee
ExlAffiliated Computer service pvt ltd
04.2010 - 08.2011
Master in Commerce - Accounting And Finance
Jamshedpur Co Operative College
Bachelor of Commerce - Accounting And Finance
Jamshedpur Women's College
- Alteryx Certification
- Power BI
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